Melissa Reyes
Glendale,Arizona
Summary
Proactive, customer-orientated retail professional with over 4 years of experience in reputable shops. Received 3 'Passion Awards' for delivering outstanding service and have consistently surpassed my target KPIs for mystery shoppers.
Overview
9
9
years of professional experience
Work History
MEMBER SPECIALIST
Sams clubs
08.2024 - Current
- primarily responsible for providing excellent customer service to members and assisting with various tasks related to membership and sales. They handle tasks such as greeting members, answering questions, processing memberships, and helping with purchases and returns. They also play a role in maintaining the sales floor, managing self-checkout areas, and ensuring the overall smooth operation of the store.
CUSTOMER SERVICE REPRESENTATIVE
Mr cooper
08.2022 - 08.2024
- A Customer Representative at Mr. Cooper is primarily responsible for providing excellent customer service, addressing inquiries, and resolving issues related to mortgage servicing. They handle inbound and outbound calls, assist with payment options, and guide customers through various mortgage processes. Key responsibilities also include managing loan applications, assessing borrower qualifications, and ensuring compliance with regulations
STOCKER / HEAD CASHIER
Goodwill
06.2016 - 07.2024
- A Goodwill Stocker is responsible for ensuring that the sales floor is properly stocked and organized. This involves unloading donations, sorting items, placing them on shelves and racks, and keeping the store clean and tidy. They also assist customers as needed and may be involved in inventory management
Education
BUSINESS - undefined
Phoenix job corps
Phoenix08.2018
Skills
- Customer assistance
- Multitasking
- Spanish fluent
LANGUAGES
Spanish
Full Professional
Timeline
MEMBER SPECIALIST
Sams clubs
08.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Mr cooper
08.2022 - 08.2024
STOCKER / HEAD CASHIER
Goodwill
06.2016 - 07.2024
BUSINESS - undefined
Phoenix job corps
Similar Profiles
Liam WorthLiam Worth
Manager on Duty at Sams Xpress Car wash, Sams Holdings LLCManager on Duty at Sams Xpress Car wash, Sams Holdings LLC
Cheryl StaleyCheryl Staley
Frontline; Customer Service, Cashier at Sams ClubFrontline; Customer Service, Cashier at Sams Club
Eduardo AlanizEduardo Alaniz
Personal Shopper at Walmart Inc. (Sams Club)Personal Shopper at Walmart Inc. (Sams Club)
Jay MeadeJay Meade
Vice President – Flight Operations at AeroGuard Flight Training CenterVice President – Flight Operations at AeroGuard Flight Training Center
Joel MorenoJoel Moreno
Outage Services Superintendent at Day & ZimmermanOutage Services Superintendent at Day & Zimmerman