Melissa Reyes
Correctional Healthcare Partners-Skagit County Jail
Burlington,WA
1
Language
15
Years of experience
Results-oriented healthcare administrator experienced in managing medical office operations and enhancing patient care coordination. Expertise in team collaboration and administrative support streamlines workflows and elevates service quality. Proven skills in medical billing, scheduling, and regulatory compliance drive operational efficiency.
Work History
Medical Administrator Assistant
1 Year 2 Months- Scheduled sick call visits, outside appointments, and specialty referrals for incarcerated patients.
- Coordinated inmate medical intake documentation and routed urgent concerns to clinical staff.
- Maintained confidential health records in compliance with HIPAA and correctional protocols.
- Communicated with custody officers to support secure movement for medical services.
- Increased overall patient satisfaction with the implementation of an efficient feedback mechanism.
- Maintained a positive work environment by fostering open lines of communication among staff members and addressing any concerns or conflicts promptly and professionally.
Office Support Specialist
1 Year 1 Month- Maintained confidential health records in compliance with HIPAA and correctional protocols.
- Coordinated inmate medical intake documentation and routed urgent concerns to clinical staff to facilitate prompt care.
- Verified medication orders and updated administration logs for accuracy and continuity.
- Streamlined medical administrative processes to improve coordination between nursing, providers, and security.
- Audited charts for completeness, correcting missing documentation and follow-up items.
- Handled sensitive patient information with confidentiality, adhering to HIPAA guidelines at all times.
Surgery Scheduler
9 Years 1 Month- Use Microsoft Office
- Utilization management to include processing offsite referrals, appointments, patient registrations and transport requests.
- Coordinated endoscopy schedules across physician calendars, procedure rooms, and patient availability to optimize daily workflow.
- Verified insurance benefits and obtained prior authorizations to support timely surgical and procedural scheduling.
- Communicated preoperative instructions, arrival details, and preparation requirements clearly to patients and caregivers.
- Maintained accurate surgery records in electronic health systems, ensuring complete documentation and scheduling integrity.
- Resolved schedule conflicts, cancellations, and rescheduling requests while preserving patient access and provider efficiency.
- Prepared surgical packets, consents, and referral documentation for procedures requiring coordinated clinical review.
- Collaborated with clinical staff, anesthesia teams, and referral sources to confirm readiness for scheduled procedures.
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
Education
Medical Assistant - Medical Assistant/Phlebotomist
Skills
Surgery Scheduler
Patient Intake Coordination
Medical administration
Patient scheduling
Excel
Word
Patient support
Languages
English
Native or Bilingual
Timeline
Medical Administrator Assistant
Correctional Healthcare Partners-Skagit County Jail
09.2025 - CurrentRead More
Office Support Specialist
Eden Home Health
09.2020 - 10.2021Read More
Surgery Scheduler
Skagit Regional Center GI
08.2011 - 09.2020Read More
Skagit Valley Collage
Medical Assistant from Medical Assistant/Phlebotomist
Read More