Melissa Reynolds
Saint Mary,GA
Summary
Ambitious Restaurant/Business owner/operator with proven track record of creating successful food service operations, managing staff and increasing profits. Extensive experience in menu design, ordering supplies and creating innovative solutions to food service challenges. Well-versed in hospitality standards and natural knack for building relationships with customers.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Restaurant Owner/Business Owner/Operator
Missy's Kitchen
12.2016 - 06.2023
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Managed payroll, daily deposits, and cost controls.
- Recruited, hired, and trained talented staff to fill vacancies.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Purchased food and cultivated strong vendor relationships.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Verified prepared food met standards for quality and quantity before serving to customers.
Restaurant Owner/Business Owner/Operator
Missy's Kitchen
10.2012 - 12.2016
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Managed payroll, daily deposits, and cost controls.
- Recruited, hired, and trained talented staff to fill vacancies.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Planned and executed strategies to increase customer loyalty and retention.
- Purchased food and cultivated strong vendor relationships.
- Developed and implemented comprehensive business plan to maximise restaurant success.
Restaurant Manager/Server Shift Leader
Aunt B's
05.2006 - 09.2012
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
- Provided front-of-house manager with detailed customer metrics to inform stock ordering, reducing food waste and increasing profits.
Restaurant Manager/server
The Fisherman Restaurant
03.2003 - 08.2006
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Reconciled cash and credit card transactions to maintain accurate records.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Education
High School Diploma -
Camden County High School
Kingsland, GA06.1991
Skills
- Operations and Procedural Knowledge
- Restaurant Policies and Procedures
- Developing Special Dishes and Recipes
- Equipment Maintenance
- Customer Service Best Practices
- Cost Estimation
- Schedule Crew Members
- Staff Hiring
- Vendor Relations
- Safe Work Practices
- Business Marketing
Certification
- ServSafe Certification - Date of Expiration 3/15/2007. Certificate number 21876761 Exam Form number 5549
- Food Protection Manager Certification accredited by the American National Standards Institute
Timeline
Restaurant Owner/Business Owner/Operator
Missy's Kitchen
12.2016 - 06.2023
Restaurant Owner/Business Owner/Operator
Missy's Kitchen
10.2012 - 12.2016
Restaurant Manager/Server Shift Leader
Aunt B's
05.2006 - 09.2012
Restaurant Manager/server
The Fisherman Restaurant
03.2003 - 08.2006
High School Diploma -
Camden County High School
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