Melissa Rice
Fort Myers,FL
Summary
Devoted Radiology clerk focused on delivering top-notch support. Reliable in handling personal and medical needs for diverse patients. Well-trained and always ready to learn new skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Reliable employee offering excellent communication and good judgment.
Overview
15
15
years of professional experience
Work History
Clinical Operations Associate
Benecard PBF
Bonita Springs, Florida
11.2021 - 09.2022
- Completed necessary reports and documentation on time and to specifications.
- Supported office operations by expertly handling administrative needs.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Radiology File Clerk
Lee Memorial Hospital
Fort Myers, FL
06.2007 - 08.2020
- Maintained accuracy, completeness and security for medical records and health information.
- Input data into computer programs and filing systems.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Communicated effectively with staff, patients and insurance companies by email and telephone.
- Followed exact procedures for handling transfers and other releases of medical records.
- Maintained database for storage and retrieval of medical records.
- Accurately pulled patient records for upcoming appointments and procedures,
- Utilized EPIC to manage and confirm patient data, such as insurance, demographic and medical history information.
- Handled high-volume data entry of demographics, disease etiology and extent and associated procedures or treatments.
- Secured medical records against loss or unauthorized access.
Front Desk Clerk
Days Inn Hotel
North Fort Myers, FL
01.2006 - 06.2007
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Used internal software to process reservations, check-ins and check-outs.
- Kept accounts in balance and ran daily reports to verify totals.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Maintained transaction security by verifying payment cards against identification.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Confirmed relevant guest information and payment methods to prevent fraud.
Education
High School Diploma -
Watertown High School
Watertown New York06.1997
Skills
- Software Applications
- Study Protocols
- Exceptional Customer Service
- Standard Operating Procedure
- HIPAA Regulations
- Compliance Requirements
- Medical Records Management
- Procedures Compliance
- Data Entry
- Continuous Improvement Process
- Time Management
- Patient Information
- Appointment Confirmation
Timeline
Clinical Operations Associate
Benecard PBF
11.2021 - 09.2022
Radiology File Clerk
Lee Memorial Hospital
06.2007 - 08.2020
Front Desk Clerk
Days Inn Hotel
01.2006 - 06.2007
High School Diploma -
Watertown High School