MELISSA RICO
BRIDGEPORT,United States
Summary
Nursing student focused on patient-centered care and interprofessional collaboration. Demonstrates strong organizational and communication skills to manage multiple tasks. Supports compassionate, efficient service delivery under time-sensitive conditions.
Overview
4
4
years of professional experience
Work History
Associate Specialist
Ensemble
Stamford, Connecticut
03.2026 - Current
- Managed patient check-ins and escorted patients to designated areas, ensuring smooth operational flow.
- Updated patient information and maintained accurate records for inventory management.
- Facilitated interdepartmental communication, enhancing collaboration and streamlining processes.
- Coordinated project schedules and documentation to enable on-time delivery of multiple initiatives.
Receptionist/ Scheduler
Stamford Hospital
Stamford, CT
08.2025 - 03.2026
- Manage appointment scheduling and patient check-in, ensuring accurate patient records and timely communication of appointment details.
- Coordinated patient appointments and facilitated communication between patients and care teams, enhancing overall patient experience.
- Triage patient inquiries on multi-line phone system, directing calls to appropriate clinical staff and resources to ensure timely responses.
- Maintain confidentiality and comply with healthcare privacy policies while handling sensitive patient information.
Guest Service Associate
European Wax Center
Fairfield
04.2024 - 07.2025
- Delivered exceptional customer service, enhancing guest experience through effective communication of services, products, and promotions while ensuring a clean and organized reception area.
- Welcomed and assisted guests, offering detailed information on services and products and promptly addressing inquiries or concerns to enhance customer satisfaction.
- Maintained a clean and organized reception area, ensuring a professional and inviting atmosphere for clients.
- Coordinated appointments and schedules, streamlining client flow for a seamless guest experience.
- Developed customer service scripts to ensure consistent customer service across all customer service channels
Nursing Staff Assistant
Nuvance Health
Norwalk , CT
08.2024 - 01.2025
- Facilitated scheduling of appointments and calendar management for healthcare professionals.
- Provided patients with detailed information regarding services and procedures.
- Streamlined organization of patient records and administrative documents for quick retrieval.
- Managed supply orders and inventory for clinical departments to ensure availability of necessary resources.
- Oversaw staffing levels to maintain appropriate coverage across all shifts.
- Updated website content regularly with new information or changes in policies or procedures.
Swimming Instructor
YMCA
03.2023 - 01.2024
- Provided comprehensive swimming instruction to individuals of varying ages and skill levels, focusing on water safety and stroke development.
- Taught individuals of all ages essential skills for water safety and swimming proficiency at YMCA. I created a positive and supportive learning environment, ensuring that each student received personalized attention and guidance to improve their swimming techniques.
- Developed personalized teaching strategies to address the unique needs and abilities of each student, resulting in improved confidence and proficiency.
- Promoted water safety and maintained constant supervision during lessons to ensure a safe and enjoyable learning environment.
BOPIC
BJS
07.2022 - 02.2023
- Fulfilled online orders with accurate item selection and careful packaging to streamline customer pickup.
- Fulfilled and organized online orders for customer pickup, meticulously preparing orders and ensuring accuracy to enhance shopping experience.
- Provided friendly and attentive customer service during order pickup, addressing any requests or concerns with professionalism and courtesy.
- Maintained pickup area organization to facilitate quick and convenient order retrieval for customers.
Education
Nursing
University of Bridgeport
Bridgeport, CT05-2027
High School Diploma -
Bassick Highschool
Bridgeport, CT06-2023
Skills
- Customer Service
- Communication
- Leadership
- Teamwork
- Time Management
- Multilingual Abilities
- Patient care
- Team collaboration
- Customer service
- Appointment scheduling
- Conflict resolution
LANGUAGES
English, Spanish
Timeline
Associate Specialist
Ensemble
03.2026 - Current
Receptionist/ Scheduler
Stamford Hospital
08.2025 - 03.2026
Nursing Staff Assistant
Nuvance Health
08.2024 - 01.2025
Guest Service Associate
European Wax Center
04.2024 - 07.2025
Swimming Instructor
YMCA
03.2023 - 01.2024
BOPIC
BJS
07.2022 - 02.2023
Nursing
University of Bridgeport
High School Diploma -
Bassick Highschool