Carlos Hernandez Otero
17821 NW 52nd Ave Miami Gardens,FL
Summary
Efficient Dispatcher with substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues.
Overview
20
20
years of professional experience
Work History
Associate Specialist
RXO Last Mile
01.2024 - Current
- Managed daily route operations, optimizing delivery schedules for efficiency.
- Analyzed route performance data to identify areas for improvement and increase productivity.
- Planned, distributed, monitored and followed up on daily route assignments to service customers per company standards and agreements.
- Collaborated with cross-functional teams to improve logistics processes and customer satisfaction.
- Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
- Coordinated logistics with carriers to ensure timely pickups and deliveries across regional routes.
- Developed contingency plans for unexpected delays, maintaining service reliability during disruptions.
- Coordinated with sales teams to understand clients'' needs and requirements, resulting in optimized delivery schedules that met or exceeded expectations.
- Played an integral role in the development and implementation of new routing strategies that led to reduced delivery times and increased customer satisfaction.
- Improved route efficiency by analyzing and optimizing transportation routes for daily deliveries.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Provided exceptional support to customers via phone, email, and chat channels.
- Resolved complex inquiries using company knowledge base and CRM systems.
- Analyzed customer feedback to identify areas for service improvement.
Dispatcher
Bravo Logistics Inc
06.2020 - 02.2023
- Tracked and monitored vehicle performance and maintenance.
- Monitored flow of paperwork and directed information to appropriate departments.
- Communicated with customers to provide delivery updates and resolution.
- Developed and implemented customer service policies and procedures.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Received new orders, prepared documentation, and assigned personnel.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Monitored and tracked dispatch communication systems.
Dispatcher
Gables Transport Inc
11.2019 - 05.2020
- Tracked and monitored vehicle performance and maintenance.
- Monitored flow of paperwork and directed information to appropriate departments.
- Communicated with customers to provide delivery updates and resolution.
- Developed and implemented customer service policies and procedures.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Scheduled deliveries and pickups according to customer needs.
- Answered phone calls and responded to customer emails.
Dispatcher
Forward Carriers Inc
05.2011 - 11.2019
- Tracked and monitored vehicle performance and maintenance.
- Monitored flow of paperwork and directed information to appropriate departments.
- Communicated with customers to provide delivery updates and resolution.
- Developed and implemented customer service policies and procedures.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Received new orders, prepared documentation, and assigned personnel.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Monitored and tracked dispatch communication systems.
US Marine
United States Marine Corps
06.2006 - 05.2010
Education
High School Diploma -
Hialeah Miami Lakes
05.2006
Skills
- Prioritizing Calls
- Dispatching Field Personnel
- Training New Hires
- Customer Relationship Management
- Routing Orders
- Service Planning
- Communication Equipment Operation
- Closing Tickets
- Updating Logs
- Fleet Dispatching
- Delivery Procedures
- Paperwork Submission
- Vehicle Dispatch
- Digital Dispatch
- Information Updates
- Rate Negotiations
- Driver Routing
- Over the Road Trucking
- Coordinating Urgent Deliveries
- Work Order Generation
- Delivery Support
- Adjusting Routes
- Friendly and outgoing
- Customer service
- Reliable and punctual
Languages
English
Spanish
Native or Bilingual
Timeline
Associate Specialist
RXO Last Mile
01.2024 - Current
Dispatcher
Bravo Logistics Inc
06.2020 - 02.2023
Dispatcher
Gables Transport Inc
11.2019 - 05.2020
Dispatcher
Forward Carriers Inc
05.2011 - 11.2019
US Marine
United States Marine Corps
06.2006 - 05.2010
High School Diploma -
Hialeah Miami Lakes