Melissa Ridder
Glendale,AZ
Summary
Customer-Focused professional willing to go the extra mile to meet customer needs, works great with a team but also succeed on my own. Very skilled in the Auto Glass field, keeping customers coming back with polite and professional demeanor and easily de-escalade any situation.
Overview
6
6
years of professional experience
Work History
Customer Service/ Sales
Intelliquick Delivery
Phoenix, AZ
02.2017 - 03.2021
- Provided excellent customer service by engaging in friendly conversations.
- Received incoming shipments of merchandise from vendors and ensured accuracy of orders.
- Operated cash register to process cash, check or credit card payment transactions.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Greeted customers entering the store and provided assistance with product selection.
- Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.
Auto Glass Customer Service
The Auto Glass Shop
Phoenix, AZ
03.2015 - 01.2017
- Answering high all volume, with great customer service skills and entering into GlassBiller.
- Completing 3-way calls with insurance companies to set up glass claims.
- Give cash quotes to customers.
- Creating warranty claims for air or water leaks and stress cracks.
- ordering parts with Pilkington, PPG, Migrant, Safelite and ordering approver dealer parts with dealerships.
- Set up next day route for drivers
- Email and call in dealer parts requests thru insurance companies.
- Setting up same day add ons.
- Resolution of problem tickets that are unable to be billed.
Education
Certificate - Medical Billing / Coding
Arizona College
Glendale, AZ07-2014
High School Diploma -
Roseburg High School
Roseburg, OR05-2008
Timeline
Customer Service/ Sales
Intelliquick Delivery
02.2017 - 03.2021
Auto Glass Customer Service
The Auto Glass Shop
03.2015 - 01.2017
Certificate - Medical Billing / Coding
Arizona College
High School Diploma -
Roseburg High School