Summary
Overview
Work History
Education
Timeline
Generic

Melissa Ridder

Glendale,AZ

Summary

Customer-Focused professional willing to go the extra mile to meet customer needs, works great with a team but also succeed on my own. Very skilled in the Auto Glass field, keeping customers coming back with polite and professional demeanor and easily de-escalade any situation.

Overview

6
6
years of professional experience

Work History

Customer Service/ Sales

Intelliquick Delivery
Phoenix, AZ
02.2017 - 03.2021
  • Provided excellent customer service by engaging in friendly conversations.
  • Received incoming shipments of merchandise from vendors and ensured accuracy of orders.
  • Operated cash register to process cash, check or credit card payment transactions.
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Greeted customers entering the store and provided assistance with product selection.
  • Entered, updated and maintained comprehensive and up-to-date customer information in CRM database.

Auto Glass Customer Service

The Auto Glass Shop
Phoenix, AZ
03.2015 - 01.2017
  • Answering high all volume, with great customer service skills and entering into GlassBiller.
  • Completing 3-way calls with insurance companies to set up glass claims.
  • Give cash quotes to customers.
  • Creating warranty claims for air or water leaks and stress cracks.
  • ordering parts with Pilkington, PPG, Migrant, Safelite and ordering approver dealer parts with dealerships.
  • Set up next day route for drivers
  • Email and call in dealer parts requests thru insurance companies.
  • Setting up same day add ons.
  • Resolution of problem tickets that are unable to be billed.

Education

Certificate - Medical Billing / Coding

Arizona College
Glendale, AZ
07-2014

High School Diploma -

Roseburg High School
Roseburg, OR
05-2008

Timeline

Customer Service/ Sales

Intelliquick Delivery
02.2017 - 03.2021

Auto Glass Customer Service

The Auto Glass Shop
03.2015 - 01.2017

Certificate - Medical Billing / Coding

Arizona College

High School Diploma -

Roseburg High School
Melissa Ridder