Melissa Rivera
Kissimmee,FL
Summary
Creative and dedicated Lead Teacher with expertise in lesson planning, childcare needs, and fostering a safe learning environment. Proven ability to enhance child development through engaging activities and effective communication with parents.
Overview
7
7
years of professional experience
Work History
Lead Teacher
Celebration Kinder Care
Celebration, FL
08.2025 - 06.2026
- Developed and implemented age-appropriate lesson plans to foster learning and development.
- Created engaging activities that encouraged exploration and creativity among toddlers.
- Observed and assessed child progress, adapting strategies to meet individual needs.
- Maintained a safe, clean, and organized classroom environment conducive to learning.
- Supported language acquisition efforts by introducing new vocabulary words during daily conversations.
- Supported team members in implementing classroom management strategies and best practices.
Customer Service Representative
National Restaurant Association
Orlando
04.2019 - 06.2024
- Helped costumers certify for their Health Department food safety licensing
- Provided assistance to members with purchasing correct testing material
- Provided IT support :password resets,helping costumers troubleshoot PC devices
- Implemented quality assurance measures to ensure consistency in customer interactions.
Education
Child Development
Ponce Paramedical College
Ponce,Puerto RicoSkills
- Childcare needs
- Lesson planning
- Activity planning
- Parent-teacher communication
- Staff development
- Customer service
- Customer relations
- Call center experience
- Appointment scheduling
- Product sales
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Teacher
Celebration Kinder Care
08.2025 - 06.2026
Customer Service Representative
National Restaurant Association
04.2019 - 06.2024
Child Development
Ponce Paramedical College