Melissa roberts
Nitro
Summary
Dynamic Patient Registration Representative with proven expertise at Charleston Area Medical Center, excelling in insurance verification and patient relations. Recognized for maintaining professionalism under pressure and enhancing service delivery during peak times. Proficient in electronic recordkeeping and committed to fostering trust through effective communication. BLS certified and adaptable in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Patient Registration Representative
Charleston Area Medical Center Health System Inc.
07.2022 - 06.2025
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Gathered demographic and insurance information to register patients for medical appointments.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Demonstrated adaptability in handling high-volume periods while maintaining a calm demeanor, resulting in efficient service delivery during peak hours.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Medical Assistant
Family Care Health Centers
10.2017 - 11.2021
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
Customer Service Representative
R. L. Laughlin, Co.
10.2002 - 07.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Medical Assistance And Phlebotomy
Ben Franklin Technical School
Dunbar, WV05-2016
High School Diploma -
Nitro High School
Nitro, WV06-1989
Skills
- Payment collection
- Insurance verification
- Patient confidentiality
- Patient relations
- Eligibility determination
- Medical terminology
- Data entry proficiency
- Healthcare industry
- Data entry
- Electronic recordkeeping
- Appointment scheduling
- Customer service
- Computer proficiency
- Adaptable and flexible
- Collaboration and teamwork
- Cash handling
- Pharmacy correspondence
- Heartsaver first aid (first aid)
- Medical charting
- Calendar and appointment management
- BLS certified
Timeline
Patient Registration Representative
Charleston Area Medical Center Health System Inc.
07.2022 - 06.2025
Medical Assistant
Family Care Health Centers
10.2017 - 11.2021
Customer Service Representative
R. L. Laughlin, Co.
10.2002 - 07.2015
Medical Assistance And Phlebotomy
Ben Franklin Technical School
High School Diploma -
Nitro High School
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