Melissa Roberts
Houston,TX
Summary
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
6
6
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Pasadena, TX
05.2025 - Current
- Assisted in daily store operations, ensuring effective inventory management and merchandising standards.
- Supported staff training initiatives, enhancing team performance and customer service skills.
- Monitored sales floor activities, maintaining a clean and organized shopping environment for customers.
- Processed transactions accurately using point-of-sale systems, contributing to efficient checkout experiences.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Entertainment Team Associate
Walmart
Houston, TX
10.2024 - 02.2025
- Assisted in maintaining inventory accuracy through regular stock checks and data entry.
- Collaborated with team members to enhance customer service experiences and resolve issues promptly.
- Operated point-of-sale systems efficiently, ensuring smooth transactions for customers.
- Supported merchandising efforts by organizing product displays and maintaining store cleanliness.
- Adapted quickly to new processes and technologies, contributing to team efficiency.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
Lead Pawnbroker
Circle Pawn
Pasadena, TX
06.2020 - 08.2024
- Supervised daily operations and staff performance to ensure high-quality service delivery.
- Conducted appraisals of items, utilizing knowledge of market trends to provide accurate valuations.
- Trained and mentored junior pawnbrokers on industry best practices and customer engagement techniques.
- Developed procedures for inventory management, enhancing accuracy in tracking and valuation processes.
- Analyzed sales data to identify trends, adjusting inventory strategies to maximize profitability and reduce losses.
- Implemented loss prevention measures to reduce shrinkage rates and protect company assets.
Education
Associate of Applied Science - Business Management
San Jacinto College
Pasadena, Texas, TX05-2006
Skills
- Problem-solving
- Customer service
- Store opening and closing
- Retail operations
- Inventory control
- Staff management
Timeline
Assistant Store Manager
Family Dollar
05.2025 - Current
Entertainment Team Associate
Walmart
10.2024 - 02.2025
Lead Pawnbroker
Circle Pawn
06.2020 - 08.2024
Associate of Applied Science - Business Management
San Jacinto College