Melissa Robertson
Birmingham
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
18
18
years of professional experience
Work History
Business Owner
Robertson & Associates
Birmingham
12.2010 - Current
- Managed daily operations to ensure smooth business functionality.
- Developed marketing strategies to promote products and services effectively.
- Oversaw inventory management and procurement processes for optimal stock levels.
- Manage a client-focused tax preparation business, reviewing clients’ financial documents to identify deductions and itemization opportunities.
- Prepare and file individual and small business tax returns accurately and on time.
- Conduct client interviews to ensure compliance and maximize refund opportunities.
- Maintain up-to-date knowledge of federal and state tax regulations through IRS annual training and continuing education.
- Provide professional guidance to clients on tax planning and financial recordkeeping.
Vice President
Red Mountain Media Blasting LLC
Birmingham
11.2015 - 08.2025
- Led strategic planning initiatives to enhance operational efficiency in media blasting.
- Developed and implemented marketing strategies to expand client base and service offerings.
- Managed cross-functional teams to ensure project alignment with company goals.
- Directed full business operations including bookkeeping, payroll, invoicing, accounts payable/receivable, and financial reporting.
- Maintained regulatory compliance by overseeing I-9 verification, OSHA training and safety logs, and DOT recordkeeping and inspections.
- Filed business licenses, secured vehicle tags, and ensured all company paperwork was accurate and up to date.
- Fostered strong client relationships through professional communication, proposals, invoicing, and follow-up, driving repeat and referral business.
- Ordered equipment and blasting media, prepared budgets for each project, and managed logistics for field crews.
- Supervised employee scheduling, training, and performance management to ensure safe and effective project delivery.
- Oversaw payment of company bills, tracked expenses, and implemented cost-saving processes to improve profitability.
- Supported field operations by loading/unloading trucks and assisting crews as needed.
- Directed training programs for staff on safety protocols and operational best practices.
- Coordinated with suppliers to ensure timely delivery of materials and equipment needed for projects.
- Identified problems and implemented solutions to better streamline operations.
- Oversaw human resources functions such as recruitment, employee relations, training and benefits administration.
Assistant Store Manager
Yucatán Trading Company
Birmingham
01.2011 - 05.2015
- Coordinated visual merchandising efforts to enhance product presentation and appeal.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Assisted in managing overall store operations, including supervising staff and ensuring sales goals were achieved.
- Oversaw retail ordering, inventory tracking, and restocking to maintain product availability.
- Coordinated shipment processing, including unloading and floor merchandising.
- Monitored and managed budgets for retail purchases to maximize profitability.
- Supported bookkeeping functions, including sales records and expense tracking.
- Delivered excellent customer service and resolved escalated customer concerns to ensure satisfaction.
Assistant Store Manager
Childrens Place Inc.
Birmingham
05.2007 - 01.2011
- Assisted in managing daily store operations and staff schedules.
- Trained new employees on company policies and customer service standards.
- Oversaw inventory management and replenishment processes to maintain stock levels.
- Handled customer inquiries and resolved issues to ensure satisfaction.
- Supported sales initiatives through promotional displays and product knowledge training.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Organized weekly meetings with department heads to review progress on key objectives.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Education
Bachelor of Arts - Psychology
UAB
Birmingham, Alabama05-2007
Skills
- Business Operations & Administration
- Bookkeeping, Payroll & Invoicing
- IRS Tax Preparation & Compliance
- OSHA Safety Compliance & DOT Regulations
- Employee Management & Training
- Client Relationship Management
- Budgeting & Financial Oversight
- Equipment Procurement & Project Coordination
- Licensing & Regulatory Compliance
- Retail Management & Sales Leadership
- Inventory & Supply Chain Management
- Financial Analysis & Tax Planning
- Client relationship management
- Project management
- Employee training
Timeline
Vice President
Red Mountain Media Blasting LLC
11.2015 - 08.2025
Assistant Store Manager
Yucatán Trading Company
01.2011 - 05.2015
Business Owner
Robertson & Associates
12.2010 - Current
Assistant Store Manager
Childrens Place Inc.
05.2007 - 01.2011
Bachelor of Arts - Psychology
UAB