Melissa Robinson
Leesburg,Indiana
Summary
Adept at enhancing patient care, I leveraged my expertise in medical terminology and compassionate communication at Warsaw Family Medicine. My proficiency in HIPAA compliance and patient assessments contributed to improved health outcomes. Recognized for streamlining processes, I ensured efficient clinic operations, embodying a reliable and adaptable team player.
Registered medical professional, skilled in patient care, clinical procedures, and medical documentation. Strong focus on collaboration and adaptability in fast-paced healthcare environments. Proficient in phlebotomy, EKGs, administering medications, and patient education. Known for reliability, compassion, and effective communication skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Registered Medical Assistant
Warsaw Family Medicine
09.2011 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Assisted physicians with various medical procedures, ensuring accurate results and timely treatment.
- Taught patients about medications, procedures, and care plan instructions.
- Prepared examination rooms with necessary tools and instruments prior to each appointment, enabling smooth transitions between patients.
- Contributed to successful health outcomes by effectively communicating between patients and providers about treatments, medications, or follow-up instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Improved patient experience by promptly greeting, preparing, and escorting individuals through their visits.
- Supported diagnostic processes with proficient collection of specimen samples for laboratory testing purposes.
- Performed essential administrative tasks such as scheduling appointments, updating records, and coordinating referrals.
- Enhanced patient care by efficiently performing routine tests and measurements.
- Increased efficiency in the workplace by organizing and maintaining a clean and functional work environment.
- Aided in the prevention of illnesses by administering vaccinations according to established protocols.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Provided comprehensive support for patients during their appointments, addressing concerns and answering questions.
- Reduced wait times for patients by swiftly triaging incoming cases based on urgency or severity of symptoms.
- Managed inventory of medical supplies and equipment to maintain optimal clinic operations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
Medical Assistant - Medical Assistant
Michiana College of Commerce
South Bend, INSkills
- Medical terminology
- Immunization administration
- HIPAA compliance
- Laboratory specimen collection
- Phlebotomy techniques
- Patient scheduling
- Medication administration
- Patient assessments
- Diagnostic testing assistance
- Medical office procedures
- Medical terminology proficiency
- Vital signs measurement
- First aid and CPR
- Anatomy and physiology
- Compassionate
- Medical terminology knowledge
- Professional bedside manner
- Lab equipment calibration
- Vital signs monitoring
- Maintaining confidentiality
- Reliable team player
- Specimens collection and processing
- Direct patient care
- Simple dressings
- Phlebotomy
- Procedure assistance
- Compassionate caregiver
- CPR
- Appointment setting
- Adaptable
- Lab equipment operation
- Fluent in [languages]
- Reliable transportation
Accomplishments
- Recognized for going above and beyond the call of duty.
- Recognized for outstanding dedication to patient care.
Certification
- Basic Life Support (BLS) - American Heart Association.
- Registered Medical Assistant (RMA) - American Medical Technologists (AMT).
Languages
Spanish
Native or Bilingual
Timeline
Registered Medical Assistant
Warsaw Family Medicine
09.2011 - Current
Medical Assistant - Medical Assistant
Michiana College of Commerce
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