Melissa Robinson
Graham,NC
Summary
Detail-oriented Environmental Services Housekeeper with extensive understanding of sanitation and infection control techniques. Works quickly and effectively with little to no supervision, following established schedules and procedures. Initiates proper cleaning techniques to complete housekeeping tasks.
Overview
29
29
years of professional experience
4047
4047
years of post-secondary education
Work History
Environmental Services Housekeeper
Durham Veteran Affairs Medical Center
Durham, NC
03.2024 - Current
- Maintained cleanliness in patient rooms and common areas.
- Disinfected surfaces to ensure a safe environment for veterans.
- Operated cleaning equipment and tools effectively and safely.
- Collaborated with healthcare staff to meet sanitation needs.
- Followed safety protocols for handling hazardous materials.
- Managed waste disposal according to hospital regulations.
- Reported maintenance issues to facility management promptly.
- Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
- Helped prevent spread of infections by sanitizing surfaces, furniture and equipment.
- Wiped down surfaces and refilled soap and hand sanitizer to prevent spread of germs.
- Kept trash cans empty by removing regularly from rooms, bathrooms and hallways.
- Dusted, swept and mopped to maintain clean, safe environment for clients.
- Disinfected public areas frequently and provided spot cleaning to maintain clean, welcoming atmosphere.
- Inspected all areas after completion of work to ensure that they were cleaned properly.
- Replenished supplies such as soap, toilet paper and paper towels in restrooms.
- Attended required training sessions related to housekeeping tasks.
- Reported any damages or maintenance needs to supervisor immediately upon discovery.
E-commerce Assistant Manager
Walmart
Durham, Nc
08.2019 - 05.2021
- Managed daily operations of e-commerce platform to enhance user experience.
- Collaborated with marketing teams to create promotional campaigns for online sales.
- Analyzed customer feedback to improve product listings and descriptions.
- Supervised team members in executing order fulfillment and customer service tasks.
- Developed training materials for onboarding new e-commerce staff members.
- Implemented best practices for optimizing website performance and navigation.
- Tracked KPIs such as page visits, time spent per page, bounce rate, to measure effectiveness of e-commerce efforts.
- Assisted in maintaining compliance with company policies and e-commerce regulations.
- Analyzed customer behavior data to identify trends and develop insights for strategic decision making.
- Monitored inventory levels by tracking orders placed through various platforms such as Amazon and eBay.
Front End Zone Manager
Walmart
Durham, NC
10.2016 - 05.2018
- Managed front-end operations to ensure smooth customer transactions.
- Trained associates on customer service and register procedures.
- Coordinated merchandise displays to enhance store visibility.
- Assisted customers with inquiries and resolved issues promptly.
- Implemented promotional strategies to drive sales at checkout areas.
- Oversaw cash handling and balanced registers at shift end.
- Resolved customer complaints promptly and professionally in accordance with company policy.
- Collaborated with management to improve operational efficiency.
Electronic dept manager
Walmart
Henderson, Nc
02.2008 - 08.2016
- Oversaw daily operations of electronics department for optimal efficiency.
- Managed inventory levels and ensured product availability on shelves.
- Trained and mentored staff on customer service best practices.
- Coordinated merchandising displays to enhance product visibility.
- Implemented loss prevention strategies to minimize shrinkage risks.
- Assisted customers with product selection and technical inquiries.
- Collaborated with vendors to maintain strong supplier relationships.
- Maintained compliance with safety regulations and company policies.
- Resolved customer complaints in a timely manner to maintain high levels of customer satisfaction.
- Managed inventory levels to ensure optimal stock availability.
- Assisted customers with product selection based on individual needs.
- Coordinated with other departments to maximize efficiency across the store.
HR Assistant leasing agent
Shannon Glenn apartment
Colorado Springs, Colorado
05.1997 - 05.1999
- Assisted in recruitment processes by screening resumes and scheduling interviews.
- Maintained employee records and ensured compliance with company policies.
- Coordinated onboarding sessions for new hires, providing necessary orientation materials.
- Facilitated communication between management and staff regarding HR policies.
- Organized training programs to enhance employee skills and knowledge base.
- Responded to employee inquiries regarding benefits and workplace issues promptly.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
- Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
- Assisted with planning, organizing and coordinating company events.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Monitored timekeeping records for accuracy and completeness.
- Processed paperwork associated with personnel transactions such as promotions or terminations.
- Responded to inquiries from current or prospective employees regarding human resources policies or procedures.
- Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues.
- Reviewed resumes submitted by applicants for open positions.
- Managed employee relations issues including grievances, complaints, and disputes as needed.
Education
Penn Foster Career School
Scranton, PA05-2026
Stratford Career Institute
Saint Albans, VTSkills
- Customer service
- Team collaboration
- Project management
- Data analysis
- Inventory management
- Patient care coordination
- Exam room preparation
- Adaptable to change
- HIPAA compliance
- Detail-oriented
- Patient communication
- Time management
- Health and safety compliance
- Pallet jack operation
- Shipping and receiving
- Inventory counts
- Warehouse operations
- Inventory reporting
- Receiving protocols
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Environmental Services Housekeeper
Durham Veteran Affairs Medical Center
03.2024 - Current
E-commerce Assistant Manager
Walmart
08.2019 - 05.2021
Front End Zone Manager
Walmart
10.2016 - 05.2018
Electronic dept manager
Walmart
02.2008 - 08.2016
HR Assistant leasing agent
Shannon Glenn apartment
05.1997 - 05.1999
Penn Foster Career School
Stratford Career Institute