Melissa Robles
Palm Springs,CA
Summary
Functioning as a Starbucks barista, committed to enhancing customer experiences through skillful beverage preparation and attentive service and looking for new opportunities.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Barista
Starbucks
Palm Springs, CA
02.2025 - Current
- Prepared high-quality beverages, ensuring consistency and adherence to standard recipes.
- Delivered exceptional customer service, fostering positive relationships with regular clientele.
- Operated point-of-sale system efficiently, processing transactions accurately and quickly.
- Maintained cleanliness and organization of workstations, enhancing overall efficiency in service delivery.
- Collaborated with team members during peak hours to ensure timely service and customer satisfaction.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Red Coat Agent
Delta/Unifi
Palm Springs, USA
08.2023 - 01.2025
- Company Overview: Red Coat Agent for Delta- Unifi at Palm Springs airport
- I check in passengers and assist with any passenger needs and help elevate their travel experience.
- Having a great attitude and making sure to smile and communicate is an important part of my job.
- Going out of my way to make sure passengers are comfortable and happy is a top priority of mine.
- While also being a gate agent I am trained in baggage claim and work flights through tough situations like delays or upset customers in a professional manner.
- I am a CRO (Customer Resolution Official) which means I assist with disabled passenger needs.
- With being a Red coat I am required to be certified as a GSC ( Ground Security Coordinator) I am responsible for any security issues or questions that arise.
Costumer Service
Taco Bell
Desert Hot Springs
01.2023 - 06.2023
- I preformed as a Taco Bell drive-thru cashier taking orders while also preparing mobile orders with a positive attitude.
- Cleaning kitchen and restrooms was an important factor to my job.
- I managed customer service inquiries and complaints.
Cashier/Customer Service
Carl's Jr.
Desert Hot Springs, USA
06.2022 - 10.2022
- I worked at Carl's Jr in Desert hot springs as a cashier and customer service.
- I attended customers with a great attitude
- Working out tough situations was a main part of my job I succeeded in with positivity and respect.
Team Member
Zapopan Mexican Food
Desert Hot Springs, USA
03.2022 - 06.2022
- I work as a cashier in Zapopan's Mexican Food restaurant.
- I attended customers with their needs in a professional manner.
- Cleaning around the restaurant and making sure customers were satisfied was a significant part of my job.
Education
High School Diploma -
Desert Hot Springs High School
Desert Hot Springs, CA06-2023
Skills
- Ability to multitask
- Optimistic outlook
- Accountability
- Patience and composure
- Adaptability and flexibility
- Leadership qualities
- Effective communication
- Team collaboration
- Public speaking skills
- Time management expertise
- Problem-solving skills
Certification
Food Handler Certification
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Barista
Starbucks
02.2025 - Current
Red Coat Agent
Delta/Unifi
08.2023 - 01.2025
Costumer Service
Taco Bell
01.2023 - 06.2023
Cashier/Customer Service
Carl's Jr.
06.2022 - 10.2022
Team Member
Zapopan Mexican Food
03.2022 - 06.2022
High School Diploma -
Desert Hot Springs High School