MELISSA RODRIGUEZ
Houston,TX
Summary
Experienced and dedicated clinical professional applying for Practice Lead position. Bringing over 12 years of patient care expertise and operational knowledge. Skilled problem-solver with a compassionate approach and strong communication skills. Proven ability to collaborate with teams, stay updated on standards, and excel in leadership roles. Committed to ensuring patient safety and satisfaction at the highest level.
Overview
13
13
years of professional experience
Work History
Clinic Coordinator
Houston Methodist Hospital, TMC
2021.04 - Current
- Maintained records management system to process personnel information and produce reports
- Collaborated and established strong working relationships with physicians, supervisors, and colleagues
- Organize daily schedules to meet patient needs
- Worked with operating facilities to schedule procedures on behalf of three busy Urology surgeons
- Distributed treatment and procedural information to patients
- Collaborate with leadership to develop new processes for continued patient care
- Arrange for pre-authorizations and pre-certifications of procedures as needed
- Provide care coordination with hospitals and consulting physicians to address patient inquiries.
Medical Assistant
Memorial Hermann Cancer Center
2020.07 - 2021.04
- Greeted +60 patients daily and escorted them to the examination rooms
- Interviewed and engaged patients to obtain medical history, chief complaints, and vital signs
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment
- Received 95% positive reviews from patients verbally and from post-patient visit surveys.
Sr. Medical Assistant
Houston Methodist Cancer Center
2019.08 - 2020.07
- Assisted with the coordination of day-to-day operations and daily workflow of staff
- Partnered with management to improve internal processes in the clinic
- Efficiently collaborated with local pharmacies to resolve and clarify issues with patient medication
- Provided high level conflict resolution for both patients and within internal clinic team.
Medical Assistant
Texas Children’s Hospital – Neurology
2016.08 - 2019.01
- Performed routine examination and treatment procedures including administering injections, blood draw, and pre- specimen roods, applying and removing bandages and dressings, cleaning wounds, and applying medications, preparing patients for examinations by disinfecting treatment sites
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes
- Developed and maintained positive relationships with patients to provide superior customer service.
Medical Assistant
Elite Medical Care
2011.06 - 2015.11
- Provided new hire and ongoing training to over five staff members
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies
- Triaged over 50 patients per day to maximize care professionally and effectively.
Education
ADN Program -
Houston Community College
01.2027
Medical Assistant Certification -
Texas School of Business
01.2011
Skills
- Documentation & Reporting
- Policy & Procedure Adherence
- Verbal & Written Communication
- Leadership, Training & Coaching
- Medical Administration
- Time Management
- Scheduling & Coordinating
- Template building trained
- Task Prioritization
- Teamwork & Collaboration
- Managing Clinic Operations
- Epic EMR System
- Conflict Resolution
Languages
Spanish
Full Professional
Timeline
Clinic Coordinator
Houston Methodist Hospital, TMC
2021.04 - Current
Medical Assistant
Memorial Hermann Cancer Center
2020.07 - 2021.04
Sr. Medical Assistant
Houston Methodist Cancer Center
2019.08 - 2020.07
Medical Assistant
Texas Children’s Hospital – Neurology
2016.08 - 2019.01
Medical Assistant
Elite Medical Care
2011.06 - 2015.11
ADN Program -
Houston Community College
Medical Assistant Certification -
Texas School of Business