Melissa Rodriguez
Long Beach,CA
Overview
7
7
years of professional experience
Work History
MSW Intern at The Falcon's Nest
Cerritos College
07.2023 - Current
- Responsible for an individual caseload of 100 plus students, communicating monthly regarding special events and services.
- Conduct initial needs assessments for new student referrals and provide follow-up support through case management services to address basic needs.
- Provide students with referrals and linkages to community resources including housing, food, and mental health services.
- Monitor and advocate for housing students during weekly case consultation meetings with the Cerritos College Housing partner.
- Provide crisis intervention support for students facing mental health crises related to their basic needs.
Bachelors in Social Work Intern
Pacific Clinics
08.2022 - 05.2023
- Provided case management, which included obtaining client information, identifying needs and problems, and linking clients and their families to appropriate community resources.
- Developed personalized treatment plans and collaborated on goal-setting specifically designed for transitional aged foster care youth.
- Maintained clients' records by documenting GIRP case notes; logging events and tracking progress.
- Met with clients weekly to monitor and evaluate clients' treatment plan and progress.
Transitional Partnership Program Technician
Long Beach Unified School District
09.2021 - 04.2023
- Provided, enhanced, and coordinated vocational services including DOR Student Services and employment preparation, job development, and short-term support services to successfully transition students with disabilities into meaningful employment.
- Educated students on Job Exploration Counseling, Workplace Readiness, and Counseling on Post Secondary Education.
- Constructed monthly and quarterly progress reports on students participating in a work-based learning experience.
- Monitored and maintained documentation of client services within the client's chart, ensuring compliance with agency policies and procedures.
Dispatcher/ Customer Service Representative
Rapid Plumbing
08.2020 - 04.2023
- Received emergency and non-emergency calls and recorded important information.
- Monitored the route and status of field units to coordinate and prioritize their schedule.
- Entered data in the computer system and maintained logs and records of calls, activities, and other information.
- Addressed any customer concerns and/or provided resolution to problems that are within the scope of work or engage management for help.
- Worked with a third-party financing company to help clients apply/ answer any related questions.
- Carefully process and calculate payments of work orders for all methods of payment.
Preschool Teacher Aid
Allies for Every Child
05.2022 - 08.2022
- Developed creative and interactive activities for an average of 25 preschool students.
- Managed a busy classroom environment and provided the structure and discipline required for successful learning for everyone in the classroom.
- Provided helpful feedback to parents and guardians on a regular or as-needed basis.
- Addressed basic interpersonal skills, such as sharing, taking turns, and asking permission in the classroom.
Bachelors in Social Work Intern
The Good Seed Community Development Corporation
02.2022 - 04.2022
- Assisted with workforce development.
- Created a job bulletin board for employment within a 10-mile radius of the center.
- Created easily fillable Resume Templates.
- Participated in the 2022 Los Angeles Homeless Count.
ICES After School Program Leader
ABC Unified School District
08.2019 - 03.2020
- Taught, tutored, coached, and supervised classes of 20:1 ratio elementary/middle school students.
- Created and contributed to a positive atmosphere while ensuring the safety and inclusion of all students and attendees.
- Facilitated a creative art club, teaching students how to paint step by step, mix primary colors to develop the color of choice, and make arts and crafts.
- Resolved conflicts in the workplace by finding a compromise between the students.
- Organized activities that developed children's physical, emotional, and social growth.
- Created weekly lesson plans for activities.
- Monitored educational progress by keeping detailed individual charts and files.
Front Desk Student Assistant
Long Beach City College Counseling Center
03.2017 - 10.2019
- Experience providing customer service to a diverse student population, at a large community college.
- Assisted in scheduling, rescheduling, and canceling appointments for students.
- Answered incoming calls from students and faculty members in a courteous and professional manner.
- Developed documents in excel for faculty, filed paperwork, and shredded important documents ensuring compliance.
Education
Master of Social Work -
California State University Long Beach
05.2024
Bachelor's Degree in Social Work -
California State University Long Beach
06.2023
Associates in Communication -
Long Beach City College
06.2021
Skills
- Proficient in speaking, reading, and writing Spanish
- Strong and effective communication skills
- Ability to problem solve
- Crisis Intervention
- Database Management
- Case Management
- Life Skills Development
- Behavioral plan creation
- Teamwork and Collaboration
- Interpersonal Communication
References
References available upon request.
Timeline
MSW Intern at The Falcon's Nest
Cerritos College
07.2023 - Current
Bachelors in Social Work Intern
Pacific Clinics
08.2022 - 05.2023
Preschool Teacher Aid
Allies for Every Child
05.2022 - 08.2022
Bachelors in Social Work Intern
The Good Seed Community Development Corporation
02.2022 - 04.2022
Transitional Partnership Program Technician
Long Beach Unified School District
09.2021 - 04.2023
Dispatcher/ Customer Service Representative
Rapid Plumbing
08.2020 - 04.2023
ICES After School Program Leader
ABC Unified School District
08.2019 - 03.2020
Front Desk Student Assistant
Long Beach City College Counseling Center
03.2017 - 10.2019
Master of Social Work -
California State University Long Beach
Bachelor's Degree in Social Work -
California State University Long Beach
Associates in Communication -
Long Beach City College