Open To Work
Melissa Rodriguez
Wendy's Restaurant
Gillette,WY
Work Preference
Job Search Status:
Open to work
Work Type
Full Time
10
years of professional experience
Dynamic shift manager with over 8 years of experience in team leadership and customer service. Skilled in problem-solving, time management, and mentoring staff to optimize performance. Committed to fostering a positive work environment that drives employee engagement and satisfaction.
Professional shift management expert prepared for leadership roles in fast-paced environments. Extensive experience in overseeing crew operations and optimizing workflows. Reliable and adaptable team player with strong communication and problem-solving skills.
Work History
Crew Member Shift Manager
8 Years 2 Months- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored new crew members to enhance team performance and service quality.
- Coordinated shift schedules, optimizing staff coverage for peak service times.
- Implemented process improvements that increased operational efficiency and reduced wait times.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Contributed to increasing overall store sales by identifying opportunities for upselling during peak hours.
- Increased customer satisfaction by consistently providing friendly, attentive service to all patrons.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
BOH Line Cook
1 Year 6 Months- Prepared and cooked high-quality menu items efficiently in fast-paced kitchen environment.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Collaborated with kitchen team to streamline food preparation processes, enhancing service speed and quality.
- Trained new kitchen staff on proper cooking techniques and safety protocols to ensure consistency in food production.
- Implemented station setups for optimal workflow, reducing downtime during busy shifts and improving overall efficiency.
- Ensured consistent taste and quality by adhering to standardized recipes and carefully measuring ingredients.
Dishwasher
1 Year 6 Months- Operated industrial dishwashing equipment to ensure cleanliness and sanitation of all kitchenware.
- Maintained organized dishwashing area, optimizing workflow efficiency during peak service times.
- Collaborated with kitchen staff to promptly clear and clean dishes, enhancing overall service speed.
- Trained new staff on proper dishwashing techniques and safety protocols, fostering team development.
Shift Manager
7 Months- Supervised daily operations, ensuring compliance with food safety and sanitation standards.
- Trained and mentored new staff on procedures and customer service excellence.
- Managed inventory levels, conducted stock assessments, and minimized waste.
- Coordinated team meetings to foster communication and align on operational goals.
- Developed training materials to streamline onboarding processes for new employees.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
Team Leader
2 Years 6 Months- Led team in daily operations to ensure exceptional customer service and satisfaction.
- Trained and mentored staff on operational procedures and restaurant policies.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Implemented training programs that enhanced employee skills and productivity levels.
- Developed strategies for upselling menu items to increase overall sales revenue.
- Fostered a positive work environment that encouraged collaboration and employee engagement.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Education
No Degree
Skills
Customer service focus
Workplace safety
Team motivation
Food preparation
Cash handling proficiency
Employee training
Complaint handling
Policy enforcement
Promotional planning
Crew leadership
Performance tracking
Teamwork and collaboration
Willingness to learn
Problem-solving
Multitasking and prioritizing
Time management
Attention to detail
Reliability
Critical thinking
Excellent communication
Customer satisfaction
Organizational skills
Adaptability and flexibility
Delegation and supervision
Goal setting and achievement
Staff coaching and training
Timeline
Shift Manager
Taco Bell
09.2019 - 04.2020Read More
BOH Line Cook
Bad Daddy's Burger Bar
03.2019 - 09.2020Read More
Dishwasher
Newks Eatery Cafe
02.2019 - 08.2020Read More
Crew Member Shift Manager
Wendy's Restaurant
04.2018 - CurrentRead More
Team Leader
HuHot Mongolian Grills LLC
05.2016 - 11.2018Read More
Arvada High School
No Degree
Read More