Sophia Ramirez
San Antonio,TX
Summary
Dynamic and results-driven professional with a strong customer service focus, honed at Dunkin' Donuts. Proven ability to motivate teams and uphold sanitation standards while enhancing service . Skilled in food preparation and cash handling, consistently improving operational efficiency and fostering customer loyalty through exceptional service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member Shift Manager
Dunkin' Donuts
San Antonio, TX
08.2025 - Current
- Directed team activities during busy periods to maintain optimal service delivery standards.
- Instructed new crew members on essential operational procedures and customer service protocols to ensure consistent service quality.
- Analyzed inventory data and coordinated timely supply orders to maintain consistent stock availability.
- Developed and enforced quality control standards to improve product uniformity and foster customer loyalty.
- Assessed department conditions multiple times per shift, addressing cleaning requirements and stock shortages to maintain high standards of service.
- Provided support by volunteering for extra shifts during holidays and busy times to enhance team efficiency.
- Developed and implemented daily procedures to uphold store cleanliness, inventory management, and overall organization.
Food Pantry Volunteer
Big Mama Safe House
San Antonio, TX
01.2022 - Current
- Monitored expiration dates and ensured proper food safety practices were followed.
- Supported outreach efforts to increase community awareness of pantry services.
- Implemented efficient distribution methods to enhance service delivery for clients.
- Assisted in food distribution for increased community reach and support.
- Collaborated with other volunteers to create efficient sorting and distribution processes.
- Contributed to a welcoming environment with compassionate customer service for pantry visitors.
- Collaborated with fellow volunteers to develop efficient processes for sorting and storing donated goods.
- Demonstrated adaptability by stepping into various roles as needed during shifts at the food pantry.
- Greeted community members upon arrival to create welcoming environment.
Crew Member
McDonald’s
San Antonio Tx
01.2024 - 10.2025
- Collaborated effectively with team members and integrated feedback from management.
- Exhibited exceptional multitasking skills by managing multiple orders concurrently while maintaining high standards of quality and efficiency.
- Assisted customers with order placement. Prepared meals according to specifications. Processed payments efficiently.
- Oversaw front counter operations and drive-thru service to enhance customer experience.
Attractions Attendant
AR’s Entertainment Hub
San Antonio, TX
07.2023 - 12.2023
- Managed operation of various attractions, ensuring adherence to safety protocols and efficient service delivery.
- Ensured cleanliness and organization of attraction areas to enhance visitor experience.
- Facilitated collaboration among team members to address and resolve guest issues efficiently.
- Oversaw attraction operations, identifying and addressing potential safety hazards promptly.
- Instructed guests on attraction rules and guidelines, ensuring enhanced visitor understanding and compliance.
- Executed exceptional customer service by promptly and professionally resolving guest concerns.
Education
High School Diploma -
Memorial Highschool
San Antonio, Tx12.2024
Skills
- Customer service focus
- Workplace safety
- Team motivation
- Food preparation
- Sanitation standards
- Cash handling proficiency
Certification
- Food Handler license
Timeline
Crew Member Shift Manager
Dunkin' Donuts
08.2025 - Current
Crew Member
McDonald’s
01.2024 - 10.2025
Attractions Attendant
AR’s Entertainment Hub
07.2023 - 12.2023
Food Pantry Volunteer
Big Mama Safe House
01.2022 - Current
High School Diploma -
Memorial Highschool