Melissa Rodriguez Canales
Manchester,NH
Summary
Business Administration student with a focus on Human Resource Management, currently working as a Sales Supervisor. Proven leadership skills in managing sales teams and driving performance improvements. Strong understanding of HR principles, employee relations, and talent management. Experienced in developing and implementing strategies to boost sales and enhance team productivity. Committed to leveraging HR expertise to support organizational growth and efficiency. Fluent in English and Spanish, with multicultural experience and a strong work ethic.
Overview
5
5
years of professional experience
Work History
Acting Sales Supervisor
Michael Kors
Merrimack, NH
03.2024 - Current
- Intervene in difficult customer situations to resolve issues quickly and efficiently.
- Monitor daily operations of the sales team, including customer service, product knowledge, and marketing initiatives.
- Provide guidance and support to sales team members to ensure successful task completion.
- Plan and direct floor merchandising and display building to maintain a presentable and engaging stock.
- Direct and supervise staff performance to achieve team goals and maintain high standards.
Sales Associate
Michael Kors
Merrimack, NH
11.2022 - Current
- Process transactions using a point-of-sale system.
- Develop promotional strategies to increase sales volume.
- Build and maintain relationships with peers and upper management to drive team success.
- Assist in visual merchandising by creating appealing displays that capture customer interest.
Data Annotator
Phoods Solutions
Manchester, NH
10.2022 - 10.2023
- Review existing documents to identify areas needing further annotation or clarification.
- Establish standard procedures for labeling, validating, and verifying data annotations.
- Analyze customer feedback surveys to pinpoint potential improvements in the data annotation process.
- Share incomplete or deficient data sets with supervisors for resolution.
Front End Advocate
Target
Bedford, NH
11.2020 - 11.2022
- Monitor self-checkout stations to assist customers, troubleshoot issues, and ensure accurate scanning and payment.
- Provide exceptional customer service at the service desk by addressing inquiries, processing returns, and handling complaints.
- Train new associates on self-checkout procedures and service desk operations to maintain high-quality customer service.
- Prepare registers for daily operations by setting up cash tills and verifying starting amounts; at the end of the day, reconcile cash drawers, generate and review sales reports, and secure cash and documents.
Community Marketing
Stonyfield
Londonderry, NH
03.2019 - 09.2019
- Organize and coordinate community events to promote products and services and build customer relationships.
- Collaborate with local businesses and organizations to create partnerships and cross-promotional opportunities.
- Leverage multicultural communication skills to connect with diverse community groups and enhance inclusivity.
Education
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Hooksett, NH01-2025
Associate of Science - Business Studies
Manchester Community College
Manchester, NH05-2023
Skills
- Bilingual- English and Spanish
- Strong Interpersonal Skills
- Time Management
- Problem Solving
- Leadership
- Empathy
- Microsoft Office
- Data Annotation
Timeline
Acting Sales Supervisor
Michael Kors
03.2024 - Current
Sales Associate
Michael Kors
11.2022 - Current
Data Annotator
Phoods Solutions
10.2022 - 10.2023
Front End Advocate
Target
11.2020 - 11.2022
Community Marketing
Stonyfield
03.2019 - 09.2019
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Associate of Science - Business Studies
Manchester Community College