Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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Katia Medrano

Enid,Oklahoma

Summary

Customer-focused sales professional with a strong background in high-volume customer engagement, upselling, and account ownership. Known for adaptability, and building trust with diverse, including Spanish-speaking, customers.

Overview

5
5
years of professional experience

Work History

Bartender / Server / Acting Manager

Callahan’s Restaurant
Enid, Ok
07.2022 - 03.2026
  • Managed high-volume customer interactions while identifying upsell opportunities
  • Acted as manager on duty overseeing operations, staffing, and issue resolution
  • Built strong relationships with repeat customers in fast-paced environments

Event & Hospitality Lead

Oakwood Country Club
Enid, Ok
07.2023 - 11.2024
  • Served as primary customer-facing representative for large-scale and private events
  • Coordinated logistics and resolved client issues in real time

Operations & Design Contributor

Saint Tuesday
New York, NY
10.2021 - 06.2022
  • Increased sales by 15% by optimizing reservation availability
  • Contributed to bar design, spirit selection, and reservation system setup
  • Assisted operational continuity during COVID disruptions

Maitre D

Au Cheval
New York, NY
06.2021 - 06.2022
  • Increased daily covers by 20% through proactive floor and waitlist management
  • Implemented customer feedback systems to enhance service quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Education

Bachelor of Science -

Oklahoma State University
Stillwater, OK

Skills

  • Upselling & Cross-Selling
  • Customer Retention
  • Pipeline & Time Management
  • Objection Handling
  • Process Improvement
  • Bilingual Communication (English & Spanish)

LANGUAGES

English (Fluent)
Spanish (Fluent)

Timeline

Event & Hospitality Lead

Oakwood Country Club
07.2023 - 11.2024

Bartender / Server / Acting Manager

Callahan’s Restaurant
07.2022 - 03.2026

Operations & Design Contributor

Saint Tuesday
10.2021 - 06.2022

Maitre D

Au Cheval
06.2021 - 06.2022

Bachelor of Science -

Oklahoma State University