Customer-focused sales professional with a strong background in high-volume customer engagement, upselling, and account ownership. Known for adaptability, and building trust with diverse, including Spanish-speaking, customers.
Overview
5
5
years of professional experience
Work History
Bartender / Server / Acting Manager
Callahan’s Restaurant
Enid, Ok
07.2022 - 03.2026
Managed high-volume customer interactions while identifying upsell opportunities
Acted as manager on duty overseeing operations, staffing, and issue resolution
Built strong relationships with repeat customers in fast-paced environments
Event & Hospitality Lead
Oakwood Country Club
Enid, Ok
07.2023 - 11.2024
Served as primary customer-facing representative for large-scale and private events
Coordinated logistics and resolved client issues in real time
Operations & Design Contributor
Saint Tuesday
New York, NY
10.2021 - 06.2022
Increased sales by 15% by optimizing reservation availability
Contributed to bar design, spirit selection, and reservation system setup
Assisted operational continuity during COVID disruptions
Maitre D
Au Cheval
New York, NY
06.2021 - 06.2022
Increased daily covers by 20% through proactive floor and waitlist management
Implemented customer feedback systems to enhance service quality.
Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.