Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Rodriquez

Maricopa,AZ

Summary

Exceeding performance and quality targets and delights customers with exceptional service skills. Dedicated professional with demonstrated strengths in customer service, technical support and time management. Considered hardworking, ethical and detail-oriented. Dependable employee seeking opportunity to expand skills and contribute to company success.

Overview

14
14
years of professional experience

Work History

Rural Mail Carrier

United States Postal Service
12.2023 - 6 2024
  • Load boxes filled with mail onto and off mail truck while keeping vehicles clean and perform minor maintenance as needed.
  • Deliver mail to homes and businesses in rural areas, and ensure mail is delivered safely and efficiently
  • Obtains signatures on registered, insured, and certified mail
  • Follow all safety laws and regulations for driving and delivering packages

Sr. Technical support Specialist

Verizon Wireless
12.2013 - 08.2023
  • Corresponded with a wide-ranging customer experience levels by adjusting technical support strategies
  • Performed objectives and monthly goals remaining in the top 80%-100% performing groups
  • Resolved 95% of calls with first contact and remaining 5% of calls to appropriate departments
  • Completed hours of training and workshops to enhance skills and acquire resourceful tools
  • Provided quick and efficient resolutions to customers as well as answered up to 40 calls per day resulting in 100% customer satisfaction.

Order Picker Operator

South West Bakery
02.2013 - 11.2013
  • Verified package information and sealed and tagged containers for shipment
  • Monitored product quality and reported issues to manager
  • Processed 20+ orders per hour with accuracy
  • Achieved performance targets by quickly identifying, locating and counting merchandise for each order
  • Lifted and moved products up to 50 lbs in weight.

Licensed Massage Therapist

Hand & Stone Massage and Facial Spa
01.2011 - 01.2013
  • Performed over 9 hours of massages per day for over 20 clients with a wide range of therapeutic methods, including hot stone, deep tissue, sports and pregnancy
  • Completed continuing education workshops to reinforce and update skillset to achieve 24 required board hours every quarter
  • Knowledge of physiology, muscle attachments and muscle groups
  • Established a client return base of 75% with in the first year at the spa.

Licensed Massage Therapist

Massage Envy
01.2010 - 01.2011
  • Provide 30, 60, and 90 minute treatments, as well as quality deep tissue massage therapy sessions depending on suggested services
  • Cultivated solid relationships with corporate clients by attending large events and delivering chair massage that garnered a high-traffic clientele for the business
  • Maintained massage area in neat, clean, and organized manner to facilitate the sharing of resources between 18 therapists
  • Upgraded to hot stone, deep muscle and prenatal therapy with approved techniques and oils.

Education

Certification -

Arizona School of Massage Therapy
Phoenix, Arizona

Bachelor of Arts (B.A.) - undefined

Mesa Community Collage
Mesa, Arizona

Skills

    Service support

    Conflict resolution

    Critical thinking

    Good communication

    Customer relations

    Information protection

Timeline

Rural Mail Carrier

United States Postal Service
12.2023 - 6 2024

Sr. Technical support Specialist

Verizon Wireless
12.2013 - 08.2023

Order Picker Operator

South West Bakery
02.2013 - 11.2013

Licensed Massage Therapist

Hand & Stone Massage and Facial Spa
01.2011 - 01.2013

Licensed Massage Therapist

Massage Envy
01.2010 - 01.2011

Certification -

Arizona School of Massage Therapy

Bachelor of Arts (B.A.) - undefined

Mesa Community Collage

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Melissa Rodriquez