Melissa Roelecke
Hanover,PA
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
27
27
years of professional experience
Work History
Bakery Manager
Baugher's Orchard Bakery
08.2022 - Current
- Maintained and controlled inventory of baked goods.
- Maintained cleanliness and hygiene in bakery premises.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Managed all baking operations professionally and handled all problems confidently.
- Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Regional Sales Manager
River City Mortgage, LLC
07.2020 - 05.2024
- Explained different types of loans pertaining to client situations.
- Worked with underwriters to fix application problems and resolve issues.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
Mortgage Loan Officer
Carrington Mortgage Services, LLC
10.2019 - 07.2020
- Explained different types of loans pertaining to client situations.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
International Shipping Supervisor
BD
11.2017 - 09.2019
- Inspected loading operations for improvements in efficiency and safety.
- Supervised shipping team of 30 employees.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Monitored production levels and implemented measures to increase output.
Independent Designer
Origami Owl
03.2013 - 09.2019
- Developed and implemented sales strategies to increase revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Field Service Lead
Acelity
08.2016 - 11.2017
- Developed and maintained courteous and effective working relationships.
- Learned and adapted quickly to new technology and software applications.
- Proven ability to develop and implement creative solutions to complex problems.
- Delivered services to customer locations within specific timeframes.
- Strengthened communication skills through regular interactions with others.
Credit Representative
Penguin Random House
01.2014 - 08.2016
Branch Manager
OneMain Financial
05.2011 - 03.2013
Sr. Project Analyst
Citi
06.2007 - 05.2011
Branch Manager
Citi
02.2002 - 06.2007
Sr. Account Executive
Beneficial
09.1997 - 02.2002
Education
Bachelor's degree - Business, Management, Marketing, and Related Support Services
University of Maryland Global Campus
01.2018
BSB/HM - Business Management
University of Phoenix
01.2012
Skills
- Relationship selling
- Goal oriented
- Sales initiatives and techniques
- Business development and planning
- Analytical thinking
- Negotiation and persuasion
Timeline
Bakery Manager
Baugher's Orchard Bakery
08.2022 - Current
Regional Sales Manager
River City Mortgage, LLC
07.2020 - 05.2024
Mortgage Loan Officer
Carrington Mortgage Services, LLC
10.2019 - 07.2020
International Shipping Supervisor
BD
11.2017 - 09.2019
Field Service Lead
Acelity
08.2016 - 11.2017
Credit Representative
Penguin Random House
01.2014 - 08.2016
Independent Designer
Origami Owl
03.2013 - 09.2019
Branch Manager
OneMain Financial
05.2011 - 03.2013
Sr. Project Analyst
Citi
06.2007 - 05.2011
Branch Manager
Citi
02.2002 - 06.2007
Sr. Account Executive
Beneficial
09.1997 - 02.2002
BSB/HM - Business Management
University of Phoenix
Bachelor's degree - Business, Management, Marketing, and Related Support Services
University of Maryland Global Campus
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