MELISSA ROOFENER
Lee’s Summit,MO
Summary
Healthcare professional with expertise in utilization and quality measures as it pertains to patient care. Proven track record of integrating out across multidisciplinary teams, fostering strong collaboration with my team to achieve optimal patient outcomes. Known for adaptability to changing needs and reliability in delivering excellent outcomes.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Population Health Care Coordinator
The University of Kansas Health System
06.2021 - Current
- Review HEDIS measure for 7 different payers
- Ambulatory quality outreach campaigns using my chart in Epic EMR
- Worked with approximately 15 different ambulatory clinics to help patient meet preventative care needs
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
LICENSE PRACTICAL NURSE (Triage Nurse)
Rockhill Women’s Care
09.2020 - 06.2021
- Triage patient phone calls
- Call lab results to patients
- Schedule appointments and set up procedures
- Fill in during clinic hours with direct patient care
- Managed approximately 40 triage incoming calls, portal messages per day
- Conducted initial 8 week prenatal visit to review health history, set up appointments and order lab work.
- Demonstrated adaptability and flexibility in nursing practice, adjusting care strategies as needed to best meet evolving patient needs.
- Provided emotional support to patients during times of stress or crisis, fostering resilience and coping skills for long-term success in recovery.
LICENSE PRACTICAL NURSE (CLINICAL LEAD)
Cornerstone Dermatology
10.2019 - 03.2020
- Rooming, assisting with biopsies and surgical procedures
- Suture removal
- Surgery scheduling
- Calling biopsy results
- Phone Triage
- Staff scheduling and new staff training
- Streamlined operations and prioritized tasks
- Promoted patient health and wellbeing with compassionate bedside manner and attentive monitoring of vital signs.
- Provided emotional support to patients during times of stress or crisis, fostering resilience and coping skills for long-term success in recovery.
LICENSE PRACTICAL NURSE (Triage Nurse/Walk in Clinic)
St Luke’s Primary Care East
08.2016 - 11.2019
- Assess patient’s, take vitals, perform POC testing
- Triage patient phone calls
- Called lab results
- Administer Injectable medications/vaccines
- Promoted patient health and wellbeing with compassionate bedside manner and attentive monitoring of vital signs.
- Provided emotional support to patients during times of stress or crisis, fostering resilience and coping skills for long-term success in recovery.
- Served as a mentor and preceptor for new nursing staff, guiding them through the learning process while maintaining high standards of patient care.
- Enhanced patient satisfaction through timely and efficient medication administration.
- Established strong rapport with patients while maintaining professional boundaries as a trusted healthcare provider.
- Administered medications accurately according to physician orders, minimizing errors in dosage or timing.
LICENSE PRACTICAL NURSE (Allergy Dept. Charge Nurse)
ENT Assoc. of Greater K.C.
03.2015 - 08.2016
- Perform Allergy testing, Patient teaching
- Preparing patient vials, Allergy injections
- Scheduling for patients and staff
- Assisting supervisor as lead nurse at Lakewood office
- Championed quality improvement initiatives within the nursing department, leading to higher efficiency levels and improved patient outcomes.
- Established strong rapport with patients while maintaining professional boundaries as a trusted healthcare provider.
- Conducted comprehensive assessments of new patients to identify risks, needs, goals, and appropriate interventions.
- Demonstrated adaptability and flexibility in nursing practice, adjusting care strategies as needed to best meet evolving patient needs.
- Reviewed patient history to verify conditions and current medications.
LICENSE PRACTICAL NURSE (Charge Nurse)
St. Mary’s Manor
08.2012 - 03.2015
- Assess and perform patient care
- Provide wound care, dressing changes
- Administer medication
- Assisting Physicians
- Increased patient safety by diligently documenting medical information, treatment plans, and nursing interventions.
- Established strong rapport with patients while maintaining professional boundaries as a trusted healthcare provider.
- Conducted comprehensive assessments of new patients to identify risks, needs, goals, and appropriate interventions.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Performed routine evaluations of each patient's status, needs, and preferences.
- Gathered lab specimens, ordered testing, and interpreted results to diagnose patients.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Reviewed patient history to verify conditions and current medications.
Education
Associate of Arts - Psychology
Liberty University
Lynchburg, Virginia12.2023
Practical Nursing Degree - undefined
Lex-La-Ray Technical Center
Lexington, MO07.2014
Certified Nursing Assistant/Certified Medical Technician - undefined
MEDS Training Center
Independence, MO07.2012
Skills
- Process documentation
- Patient communication
- Strong organizational abilities
- Ability to adapt to new roles and responsibilities
- Quality assurance
- Interdepartmental collaboration
- Problem-solving
- Time management
- Team collaboration
- HIPAA compliance
Certification
- Missouri/Multistate LPN License with IV Certification Current and Active
- CPR for healthcare providers Current
Timeline
Population Health Care Coordinator
The University of Kansas Health System
06.2021 - Current
LICENSE PRACTICAL NURSE (Triage Nurse)
Rockhill Women’s Care
09.2020 - 06.2021
LICENSE PRACTICAL NURSE (CLINICAL LEAD)
Cornerstone Dermatology
10.2019 - 03.2020
LICENSE PRACTICAL NURSE (Triage Nurse/Walk in Clinic)
St Luke’s Primary Care East
08.2016 - 11.2019
LICENSE PRACTICAL NURSE (Allergy Dept. Charge Nurse)
ENT Assoc. of Greater K.C.
03.2015 - 08.2016
LICENSE PRACTICAL NURSE (Charge Nurse)
St. Mary’s Manor
08.2012 - 03.2015
Practical Nursing Degree - undefined
Lex-La-Ray Technical Center
Certified Nursing Assistant/Certified Medical Technician - undefined
MEDS Training Center
Associate of Arts - Psychology
Liberty University
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