Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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SOPHIA MARTINELLI

Wheeling,IL

Summary

Highly motivated professional with over nine years of successful career and Public Health Administration education. Skilled in word processing, document management, and tech-savvy. Focused and results-oriented work ethic. Seeking mid-level to managerial positions in the medical or public health fields.

Overview

8
8
years of professional experience

Work History

Chronic Care Manager/Population Health Coordinator

Hamdard Health Alliance
Addison, IL
04.2023 - Current
  • Acts as a liaison for community and internal referrals.
  • Chronic Care Plan creation and update.
  • Monthly personal care goal tracking.
  • High-risk patient group monitoring.
  • Continuous Quality Improvement assistance.
  • Continuous Quality Improvement project leadership.
  • Patient transition assistance and support between health centers, emergency department, and inpatient hospitalization.
  • Participates in clinical huddles, meetings, committees, and training sessions as directed.
  • Monitors, no-show data, and manages follow-up for high-risk patients.
  • Monitors insurance portals and desktops for hospital admissions.
  • Prioritizes engaging frequent emergency room utilizers.
  • Scheduled patients for clinic appointments within 7 days or sooner, post-discharge.
  • Supports empanelment coordination efforts.
  • Engaging patients and scheduling health center appointments as indicated.
  • Serving as a liaison between the health center and payers to ensure that provider panels are optimized.
  • Participating in “lost to care” outreach campaigns
  • Engaging patients who have a high number of no-shows.

Paratransit Driver

Lifestar Emergency Medical Services
West Bend, WI
09.2022 - 12.2022

Surgery Scheduler

Community Hospital Systems
Munster, IN
04.2022 - 08.2022

COVID-19 Case Investigator/Contact Tracer/Patient Case Specialist

University of Chicago Medicine
Chicago, IL
09.2020 - 04.2022

Patient Service Representative

Northwestern Medicine
Chicago / Lake Forest, IL
09.2017 - 09.2020

Research Study Recruiter

Northwestern University
Chicago, IL
01.2020 - 06.2020

Patient Service Representative

Aurora Medical Group
Gurnee, IL
10.2016 - 09.2017

Education

Master of Science - Population Health

Rosalind Franklin University
North Chicago, IL
01.2020

COVID-19 Contact-Tracing Certification -

Governors State University
University Park, IL
01.2020

Bachelor of Science - Public Health

Northern Illinois University
Dekalb, IL
01.2015

Certificate - Personal Nutrition

Shaw Academy
01.2015

Skills

  • BLS Certification
  • Expertise in Microsoft Suite
  • Experienced EPIC Electronic Medical Record System "Super User"
  • Excellent Customer Service and Engagement
  • Clinical Procedure Scheduling
  • Clinical Documentation

References

Dominique Lanking, Quality Assurance Associate, Dlanking18@gmail.com

Languages

Spanish
Professional

Timeline

Chronic Care Manager/Population Health Coordinator

Hamdard Health Alliance
04.2023 - Current

Paratransit Driver

Lifestar Emergency Medical Services
09.2022 - 12.2022

Surgery Scheduler

Community Hospital Systems
04.2022 - 08.2022

COVID-19 Case Investigator/Contact Tracer/Patient Case Specialist

University of Chicago Medicine
09.2020 - 04.2022

Research Study Recruiter

Northwestern University
01.2020 - 06.2020

Patient Service Representative

Northwestern Medicine
09.2017 - 09.2020

Patient Service Representative

Aurora Medical Group
10.2016 - 09.2017

Master of Science - Population Health

Rosalind Franklin University

COVID-19 Contact-Tracing Certification -

Governors State University

Bachelor of Science - Public Health

Northern Illinois University

Certificate - Personal Nutrition

Shaw Academy

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SOPHIA MARTINELLI