Melissa Rose
Port Clinton,OH
Summary
Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.
Knowledgeable pharmacy professional skilled at helping pharmacists complete accurate prescriptions in fast-paced settings. Security-minded and experienced in coordinating between prescribers, insurance companies and customers to resolve problems. Strong interpersonal and multitasking abilities.
Board-certified Pharmacy Technician excited to bring several years of experience to growing team. Well-versed in all elements of medication dispensing, regulatory compliance, and drug inventory control. Highly proficient in building lasting relationships with patients and customers.
Successful pharmacy technician bringing several years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Knowledgeable about regulatory guidelines and policies governing fraud, waste and abuse.
Overview
27
27
years of professional experience
Work History
Certified Pharmacy Technician
Rite-Aid Pharmacy
Port Clinton, OHIO
09.2007 - Current
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Verified accuracy of patient information on prescription
- Monitored stock levels of medications in the pharmacy's inventory system.
- Performed administrative duties such as filing, data entry, answering phones.
- Assisted patients in understanding their medication instructions and usage directions.
- Resolved customer complaints regarding product quality or quantity issues.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Answered questions from customers regarding insurance coverage eligibility requirements.
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Completed and filed patient paperwork, updating records in system with insurance carrier changes and allergy information.
- Received and verified daily incoming drug inventories.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Administered flu shots and other vaccinations as certified and in accordance with pharmacy
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Educated patients on medication usage, potential side effects, and storage requirements.
- Prepared prescription transfers to other pharmacies.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
Certified Pharmacy Technician
The Pharm Pharmacy
Port Clinton, OHIO
08.1997 - 09.2007
- Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
- Verified accuracy of patient information on prescription orders.
Education
High School Diploma -
Port Clinton High School
Port Clinton, OH05-1998
Skills
- Problem-solving skills
- Prescription Management
- Drug Inventory Control
- Troubleshooting malfunctioning equipment
- Filling Prescriptions
- Insurance Verification
- Medication Dispensing
- Insurance Billing
- HIPAA Regulations
- Stocking medications
- Prescription Verification
- Point of sale systems proficiency
- Proper labeling procedures
Timeline
Certified Pharmacy Technician
Rite-Aid Pharmacy
09.2007 - Current
Certified Pharmacy Technician
The Pharm Pharmacy
08.1997 - 09.2007
High School Diploma -
Port Clinton High School