Melissa Rosenow

• Disability Benefit Specialist April 2012-July 2021;provide successful benefit counseling for disabled adults ages 18-59 with applying or appealing public or private benefits
• Elder Benefit Specialist July 2021 -present; confidential, trusted and accurate benefit counseling for adults age 60 and older
• Provide information, assistance, research and advocacy regarding public and private benefit programs, legal rights, and legal procedure to individuals aged 60 and older
• Counsel individuals regarding eligibility for benefit programs and may be able to provide assistance regarding applying for benefits and/or appeals related to benefits.
• Resolved issues and inquiries from customers plans regarding health and welfare benefits through telephone, email, and in-person interactions.

• Provided confidential benefits counseling for disabled adults aged 18-59 in public and private programs, such as Social Security benefits and health insurance programs; Medicare/Medicaid

Long Term Case Management Nov 2008- June 2011

• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.

Intake Worker - November 2006-November 2008

• assessing all incoming calls to social service agency, while providing calming communication with call and referring to appropriate agency
• data entry of abuse reports

• Established preliminary and comprehensive assessment for social service needs of residents.
• Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
• Communicated performance survey results to administrators formulating corrective action plan and collaborate with dept managers to improve services.
• Community outreach and marketing while assessing admissions to facility