Melissa Rosenthal
Long Beach,USA
Summary
Experienced with orchestrating funeral services and providing compassionate client support. Utilizes organizational and interpersonal skills to manage all facets of funeral arrangements seamlessly. Knowledge of maintaining high standards of care and efficiency, ensuring respectful and dignified services.
Compassionate funeral service provider with strong background in supporting families during challenging times. Adept at managing all aspects of funeral arrangements, including coordination, compliance, and ceremony planning. Known for excellent communication, empathy, and ability to work seamlessly with teams to ensure smooth operations and dignified services. Adaptable and reliable, with commitment to delivering high-quality care and support.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
26
26
years of professional experience
Work History
Funeral Director
Riemann Family Funeral Homes
11.2021 - Current
- Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
- Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
- Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Managed all aspects of funeral arrangements for smooth and efficient service delivery.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
- Served diverse clientele by offering a range of culturally and religiously appropriate services.
- Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
- Increased customer retention, skillfully addressing concerns and resolving conflicts.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Improved client satisfaction by providing compassionate and personalized funeral services.
- Picked up deceased at private homes, hospitals and county morgues.
- Managed financial transactions and record-keeping with accuracy and confidentiality.
- Counseled bereaved individuals, offering emotional support during challenging times.
- Discussed nature of funeral service, disposition of remains and funeral costs with family members.
- Closed and secured caskets and led funeral corteges to churches and burial sites.
- Performed embalming procedures and updated case study reports.
- Collaborated with clergy members to plan meaningful and respectful memorial services.
- Drafted and publish obituaries per week on behalf of families served.
- Secured and filed burial permits and made funeral arrangements.
- Coordinated transportation logistics for timely arrival of deceased to final resting place.
- Communicated with insurance companies to secure death benefits for payment of services.
- Continuously updated industry knowledge by attending professional workshops, conferences, and seminars.
- Orchestrated memorable and personalized memorial services, honoring lives of deceased.
- Ensured dignified care of deceased, maintaining highest standards of ethical practices.
- Worked with cemeteries to schedule grave opening and closing.
- Arranged clergy, music and other service details for clients.
- Drafted and published obituaries on behalf of families served.
- Developed strong relationships within the community through outreach initiatives and networking events.
NYS Register Resident
Smith, Seaman & Quackenbush Inc
01.2020 - 07.2021
- Embalming under required supervision
- Perform dressing, cosmetology, and casketing
- Regular removals from hospitals, homes, medical examiners, hospice
- Working visitation hours
- Assisting with funerals, memorial church masses and graveside services
Clinical Laboratory Technician
Ezra Cholim Health Center
01.2019 - 01.2020
- Processing and analysis of lab specimens, including CBC, UA, rapid flu, RSV, beta strep throat cultures, etc
- Developed Job Specific Analysis' (JSA) procedures for lab safety
- Involvement in plasma COVID study with Refuah Health Center for Mt
- Sinai Health Systems
Research Laboratory Scientist
Boehringer Ingelheim
01.2016 - 01.2019
- Receive, process, and analyze specimens independently
- Utilize technical ability to assist with design and execution of experiments
- Interpret experiment outcomes and propose follow up measures
- Operate the Bruker Maldi-Tof, Hudson colony picker, BD FACSMELODY Sorter (specialization)
- Prepare samples for whole genome sequencing and metabolic research to be gavaged into gnotobiotic mice
- Partner with Post Doctorates and Bioinformatics scientist on experiments
- Participated on Biosafety committee regarding development of research SOPs and policies
Medical Laboratory Technician
Albany Medical Center
01.2001 - 01.2016
- Managed the processing of specimens and data entry into lab information systems (Sunquest & MISYS)
- Generated electronic lab reports; read and reported critical values on gram stains
- Prepared, read, and resulted ova and parasite testing while efficiently operating the BacT/Alert3D blood culture instrumentation for the detection of microorganisms in blood and other sterile body fluids
- Operated the Bruker Maldi-Tof, Bio fire Film array, BD Kiestra, Biomerieux Vitek, Vitek2 and Sensititre systems
- Responsible for sending specimens and STD reporting to NYSDOH resulting newborn screens, antibiotic, and new media quality control
Assistant to Funeral Director
Tebutts Funeral Home
01.1999 - 01.2001
- Managed funeral processions, transferring the deceased, arranging flowers, and updating the funeral schedule
- Managed records, such as an itemized list of valuables delivered with body and names of persons embalmed
- Coordinated needs of clients/families leading to high satisfaction ratings at business
- Other administrative duties as required
Education
Associate of Science - Mortuary Science And Embalming
Hudson Valley Community College
Troy, NY05.2001
Skills
- Licensed Embalmer in New York and Mississippi
- Problem-Solving
- Teamwork and Collaboration
- Problem-solving abilities
- Multitasking
- Reliability
- Funeral service coordination
- Organizational Skills
- Effective Communication
- Adaptability and Flexibility
- Decision-Making
- Relationship Building
- Professional ethics
- Goal Setting
- Professionalism
- Developing Grief sessions at our funeral homes
Timeline
Funeral Director
Riemann Family Funeral Homes
11.2021 - Current
NYS Register Resident
Smith, Seaman & Quackenbush Inc
01.2020 - 07.2021
Clinical Laboratory Technician
Ezra Cholim Health Center
01.2019 - 01.2020
Research Laboratory Scientist
Boehringer Ingelheim
01.2016 - 01.2019
Medical Laboratory Technician
Albany Medical Center
01.2001 - 01.2016
Assistant to Funeral Director
Tebutts Funeral Home
01.1999 - 01.2001
Associate of Science - Mortuary Science And Embalming
Hudson Valley Community College
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