Melissa Ruid
Menominee,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations Manager
Menominee Animal Shelter
06.2023 - Current
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help the company evolve and grow.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Recruiting, hiring, and training of team members.
- Maintained financial documents to include budgeting and QuickBooks operations.
Center Manager
Anchorage Animal Care and Control
01.2022 - Current
- Responsible for all aspects of Anchorage Animal Care and Control (AACC)
- Developed sustaining relationships within the community, other public offices, and within the 30-person team at AACC
- Coached and lead new management staff to levels of autonomy in their departments
- Implemented a population management plan to reduce the average length of stay from 16 days overall to 12 days overall to include the population of cats, dogs, and small animals
- Ensure all staff understand and adhere to the nationally recognized 5 freedoms in animal welfare
- Oversee the volunteer program and provide input when needed
- I oversee the policies and procedures of AACC to ensure a safe and healthy working environment for staff, volunteers, and animals
- Ensure high quality customer service is delivered to people adopting animals or claiming their lost animals, which has resulted in a 4.0-star review on Google
- Emulate a workplace culture of diversity, equity, and inclusion
- Provide oversight of budgeting, making request for budget increases
- Finding innovative ways to increase the spay/neuter ability within the shelter
- I have implemented and enforced policies to manage disease spread
- I oversee the onboarding, training, and hiring of new staff
- Additionally, the disciplinary action, coaching and leadership
- I respond to complaints received from the Municipal Ombudsman's office
- Attend, prepare, and provide professional opinion involving cruelty investigation or criminal court cases
- Actively engage and attend Animal Control Advisory Board meetings and Title 17 committee meetings.
Interim Center Manager
Anchorage Animal Care and Control
09.2021 - 01.2022
- Provided the dual role of enforcement Captain and Center Manager during this period.
Enforcement Captain
Anchorage Animal Care and Control
03.2021 - 01.2022
- Enforced, taught, lead, and coached Animal Control officers in learning Title 17
- I provided high levels of customer service and professionalism both to people, and animals
- I gave oversight Anchorage Animal Control staff and animals in the absence of the Center manager
- Provided leadership by example, implementing situational leadership models
- Ensured animal control equipment was maintained at operational standards, officers had supply of gear and personal protective equipment
- Communicated regularly with the municipal prosecutor's office and the Anchorage Health department when relating to animal welfare
- Provided professional and courteous opinion during monthly Title 17 meetings
- Respond to citizen complaints regarding officer interactions and found healthy and sustained resolutions with the citizens.
Enforcement Sergeant
Anchorage Animal Care and Control
08.2020 - 03.2021
- Acted as field training officer in the enforcement department
- This included onboarding and assisting new staff with gear, learning Title 17, policy, and procedures, and learning to engage with the community
- Enforced Title 17 within the Municipality of Anchorage to include humane education and provide outreach in doing so
- While in the sergeant position, I worked cohesively in the team dynamic, provided high levels of customer service, and treated all animals, no matter the disposition, with care and empathy.
Animal Control Officer
Anchorage Animal Care and Control
03.2018 - 03.2021
- Responded to all calls involving animal welfare and violations of title 17
- Issued citation enforcing correction in violation of title 17
- Prepared and attended cases involving administrative hearings
- Treated all animals with care and compassion
- Acted collaboratively within the enforcement team
- Stayed inside compliance of all policies and procedures.
Education
Bachelor of Science - Business Administration And Management
Columbia Southern University
Orange Beach, AL02.2026
High School Diploma -
Portland High School
Portland, MI05.2013
Skills
- Workflow Optimization
- Program Administration
- Customer Service
- Process Improvement
- Organizational Management
- Financial Management
- Data Management
- Staff Management
- Interpersonal Communication
- Problem-Solving
- Staff Training
- Project Leadership
- Planning and Implementation
Certification
- Certificate in Situational Leadership fundamentals, 2022
- Certificate in Situational Leadership, 2022
- Certificate in Defining Diversity, Equity, and Inclusion in Organizations, 2023
- Certificate in Leading Diverse Teams and Organizations, 2023
- Certificate for Module A and B completion for National Animal Care and Control Humane Officer Training (NACHO), 2018, 2019
- OC certified, 2019, 2021
References
Professional References available upon request.
Timeline
Operations Manager
Menominee Animal Shelter
06.2023 - Current
Center Manager
Anchorage Animal Care and Control
01.2022 - Current
Interim Center Manager
Anchorage Animal Care and Control
09.2021 - 01.2022
Enforcement Captain
Anchorage Animal Care and Control
03.2021 - 01.2022
Enforcement Sergeant
Anchorage Animal Care and Control
08.2020 - 03.2021
Animal Control Officer
Anchorage Animal Care and Control
03.2018 - 03.2021
Bachelor of Science - Business Administration And Management
Columbia Southern University
High School Diploma -
Portland High School
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