Melissa Salvatore
Summary
Friendly, empathetic, and with excellent communication skills, dedicated to providing outstanding service and support. Possesses a solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
NationsBenefits
Miramar, FL
01.2026 - Current
- Monitored and tested phone lines to guarantee timely client assistance.
- Facilitated test calls to identify issues and enhance communication protocols.
Licensed Health Insurance Agent
NationsBenefits
Miramar, FL
08.2024 - 01.2026
- Provided support in processing applications and ensuring compliance with regulations.
- Conducted policy reviews to identify coverage gaps, recommending tailored solutions for clients' needs.
- Learned to navigate insurance software for policy management and client tracking.
Member Experience Associate
NationsBenefits
Miramar, FL
04.2024 - 08.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and returns efficiently, ensuring customer satisfaction and retention.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Collaborated with cross-functional teams to enhance service delivery and address client needs.
Customer Service Representative
Arise
10.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Sitel
01.2023 - 06.2023
- Implemented feedback mechanisms to improve service quality based on customer insights.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Resolved customer inquiries efficiently through active listening and effective communication techniques.
- Documented customer interactions meticulously, contributing to knowledge base for continuous improvement initiatives.
Customer Service Representative
TTEC
02.2022 - 08.2022
- Resolved customer inquiries efficiently through multiple communication channels, enhancing client satisfaction.
- Collaborated with team members to streamline support processes, improving overall service quality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Science - Health Sciences
Florida Gulf Coast University
Fort Myers, FL05-2021
Skills
- Active listening
- Salesforce
- Microsoft Office
- Computer proficiency
- Call center experience
- Technical support
Certification
- Health 2-40 License
Timeline
Customer Service Representative
NationsBenefits
01.2026 - Current
Licensed Health Insurance Agent
NationsBenefits
08.2024 - 01.2026
Member Experience Associate
NationsBenefits
04.2024 - 08.2024
Customer Service Representative
Arise
10.2023 - 05.2024
Customer Service Representative
Sitel
01.2023 - 06.2023
Customer Service Representative
TTEC
02.2022 - 08.2022
Bachelor of Science - Health Sciences
Florida Gulf Coast University