Summary
Overview
Work History
Education
Skills
Timeline
Generic

Melissa Sanchez

Granada Hills,CA

Summary

Professional Summary

Dedicated human services and behavioral health professional with over 5 years of experience supporting children, adults, and families across developmental disability, behavioral health, and social service systems. Experienced in case management, service coordination, Applied Behavior Analysis (ABA), program development, caregiver training, and interdisciplinary collaboration. Skilled in conducting assessments, developing individualized service plans, authoring comprehensive reports, analyzing data, and coordinating community-based services to improve client outcomes. Proven ability to manage complex caseloads, navigate regulatory requirements, and build collaborative relationships with families, providers, schools, and community partners. Recognized for strong communication, problem-solving, advocacy, and organizational skills with a commitment to person-centered care and meaningful quality-of-life outcomes.

Overview

6
6
years of professional experience

Work History

Lead Program Supervisor

Reinforcement Monsters
03.2024 - Current

• Supervise Behavior Technicians (BTs) through direct observation, performance feedback, competency assessments, and ongoing clinical support to ensure treatment fidelity and quality service delivery.

• Collaborate with BCBAs to implement and monitor individualized treatment plans targeting communication, social, adaptive living, and behavior reduction goals across home, community, and telehealth settings.

• Conduct caregiver training sessions focused on behavior management strategies, skill acquisition procedures, reinforcement systems, antecedent interventions, and generalization of skills across environments.

• Administer and assist in the completion of standardized assessments, including the Vineland-3, VB-MAPP, and BASC-3, to evaluate client strengths, deficits, and treatment needs.

• Analyze assessment results and behavioral data to support treatment recommendations and clinical decision-making.

• Develop comprehensive Initial Treatment Plans (ITPs) and treatment recommendations based on assessment findings, caregiver interviews, direct observations, and clinical data.

• Prepare progress reports, reassessments, treatment updates, and clinical documentation to demonstrate client progress and support medical necessity for continued services.

• Review and analyze client data to identify behavioral trends, monitor treatment effectiveness, and recommend program modifications as needed.

• Create skill acquisition programs, behavior intervention strategies, visual supports, caregiver resources, and teaching materials aligned with individualized treatment goals.

• Coordinate with interdisciplinary teams, caregivers, schools, and community providers to promote consistency of treatment and positive client outcomes.

• Maintain compliance with funding source requirements, documentation standards, HIPAA regulations, and organizational policies.

• Support case management activities including client onboarding, staffing transitions, service coordination, scheduling, and quality assurance initiatives.

Consumer Service Coordinator

North Los Angeles County Regional Center
07.2023 - Current

• Manage a diverse caseload of children and adults with intellectual and developmental disabilities, ensuring services are person-centered, compliant with the Lanterman Act, and responsive to individual needs.

• Conduct comprehensive assessments to identify consumer strengths, needs, preferences, risks, and barriers to independence, community integration, and service access.

• Develop, implement, and monitor Individual Program Plans (IPPs) in collaboration with consumers, families, service providers, and interdisciplinary teams.

• Author comprehensive Initial Individual Program Plans (IPPs), Annual Progress Reports, and Quarterly Progress Reports that support service planning, funding determinations, regulatory compliance, and consumer-centered outcomes.

• Analyze consumer records, assessments, provider reports, and collateral information to develop recommendations and facilitate informed decision-making regarding services and supports.

• Successfully manage complex cases involving behavioral, educational, medical, mental health, housing, and social service needs while ensuring timely coordination of supports and resources.

• Coordinate and authorize a wide range of regional center services, including behavioral intervention, respite care, social recreation, independent living services, supported living services, transportation, mental health supports, and community-based resources.

• Serve as the primary liaison between consumers, families, schools, healthcare providers, service vendors, and community agencies to ensure continuity of care and effective service delivery.

• Evaluate clinical assessments, treatment plans, behavioral reports, and progress reports to determine service appropriateness, medical necessity, and compliance with regional center policies and procedures.

• Facilitate annual planning meetings, interdisciplinary team meetings, case conferences, and transition planning meetings to support consumer-centered outcomes and long-term success.

• Coordinate multidisciplinary teams to develop individualized solutions that improve consumer access to critical services, promote independence, and address barriers to community integration.

• Monitor service delivery and consumer progress through ongoing case reviews, home visits, collateral contacts, and provider collaboration to ensure quality services and accountability.

• Provide crisis intervention, advocacy, resource navigation, and problem-solving support to consumers and families experiencing complex service challenges.

• Maintain accurate case documentation, service authorizations, and confidential records within electronic case management systems while consistently meeting productivity standards and regulatory requirements.

• Interpret and apply the Lanterman Developmental Disabilities Services Act, regional center regulations, vendorization requirements, and organizational policies to ensure compliance and protect consumer rights.

• Build collaborative partnerships with community organizations, educational institutions, healthcare systems, and government agencies to increase consumer access to services and enhance quality of life for individuals with developmental disabilities.

• Demonstrate strong expertise in case management, report writing, service coordination, regulatory compliance, stakeholder engagement, and advocacy while supporting diverse consumer populations across multiple service systems.

Systems Navigator

Los Angeles Homeless Services Authority
02.2024 - 08.2024

• Managed a caseload of individuals and families experiencing homelessness, providing comprehensive case management, advocacy, and resource coordination to support housing stability and self-sufficiency.

• Conducted needs assessments to identify barriers related to housing, employment, healthcare, mental health, substance use treatment, benefits eligibility, and community integration.

• Developed individualized housing and service plans in collaboration with clients, service providers, landlords, and community partners to promote successful housing outcomes.

• Assisted clients with obtaining and maintaining permanent housing through housing navigation, housing applications, landlord engagement, lease-up support, and housing retention services.

• Connected clients to community resources, including public benefits, healthcare services, mental health treatment, vocational programs, legal services, food assistance, and supportive services.

• Coordinated care across multidisciplinary teams, including housing providers, social workers, healthcare professionals, mental health clinicians, government agencies, and community organizations.

• Advocated on behalf of clients to reduce barriers to housing placement, access critical services, and improve overall quality of life.

• Conducted outreach and engagement activities to establish rapport with vulnerable populations and connect individuals experiencing homelessness to appropriate resources and support systems.

• Maintained accurate and timely documentation within the Homeless Management Information System (HMIS) and other electronic databases to ensure compliance with funding, reporting, and regulatory requirements.

• Monitored client progress through ongoing follow-up, case reviews, and service coordination to evaluate outcomes and adjust service plans as needed.

• Assisted clients in obtaining vital documents, including identification cards, Social Security cards, birth certificates, and other records necessary for housing and benefits eligibility.

• Facilitated crisis intervention, conflict resolution, and problem-solving support for individuals experiencing housing instability, mental health challenges, or other complex life circumstances.

• Collaborated with community stakeholders, nonprofit organizations, housing authorities, and government agencies to increase access to housing opportunities and supportive services.

• Successfully supported clients in securing permanent housing placements, increasing housing stability, and accessing critical resources needed to achieve long-term independence.

• Demonstrated expertise in case management, housing navigation, resource coordination, crisis intervention, community outreach, documentation, and cross-system collaboration while serving diverse and high-needs populations.

Lead Registered Behavior Technician

Learning And Behavioral Center
08.2020 - 07.2023

• Provided direct one-to-one Applied Behavior Analysis (ABA) services to children and adolescents diagnosed with Autism Spectrum Disorder (ASD) and other developmental disabilities across home, school, clinic, and community settings.

• Implemented individualized treatment plans and Behavior Intervention Plans (BIPs) developed by supervising BCBAs to address communication, social, adaptive living, and behavior reduction goals.

• Collected, recorded, and analyzed behavioral data using electronic data collection systems to monitor client progress and support data-driven treatment decisions.

• Served as a lead RBT by mentoring and supporting newly hired Behavior Technicians and Registered Behavior Technicians on treatment implementation, data collection procedures, and professional expectations.

• Assisted with staff training, modeling ABA strategies, and providing ongoing support to ensure treatment fidelity and consistency across providers.

• Collaborated with BCBAs, caregivers, educators, and interdisciplinary team members to promote skill generalization across settings and improve client outcomes.

• Conducted caregiver support and coaching under BCBA supervision to assist families in implementing behavior management strategies and skill-building interventions within daily routines.

• Implemented evidence-based ABA teaching strategies, including Discrete Trial Training (DTT), Natural Environment Teaching (NET), task analysis, prompting hierarchies, reinforcement systems, shaping, chaining, and behavior reduction procedures.

• Supported clients in developing functional communication, social interaction, emotional regulation, independent living, play, and safety skills.

• Assisted in preparing treatment materials, visual supports, token economies, behavior tracking tools, and individualized teaching resources to support program implementation.

• Monitored client progress and communicated observations, treatment barriers, and recommendations to supervising clinicians to support ongoing program modifications.

• Maintained accurate clinical documentation, session notes, and treatment records while ensuring compliance with BACB ethical standards, HIPAA regulations, and organizational policies.

• Successfully supported clients in achieving meaningful gains in communication, adaptive behavior, social skills, and independence through consistent implementation of individualized behavioral interventions.

• Demonstrated leadership, teamwork, problem-solving, and strong interpersonal skills while supporting both clients and staff in a fast-paced clinical environment.

Education

Master of Science - Applied Behavioral Analysis

National University
La Jolla, CA
01-2025

Bachelor of Arts - Sociology

California State University, Northridge
Northridge, CA
05-2023

Skills

  • Customer engagement
  • Training and mentoring
  • Operational excellence
  • Scope management

Timeline

Lead Program Supervisor

Reinforcement Monsters
03.2024 - Current

Systems Navigator

Los Angeles Homeless Services Authority
02.2024 - 08.2024

Consumer Service Coordinator

North Los Angeles County Regional Center
07.2023 - Current

Lead Registered Behavior Technician

Learning And Behavioral Center
08.2020 - 07.2023

Master of Science - Applied Behavioral Analysis

National University

Bachelor of Arts - Sociology

California State University, Northridge
Melissa Sanchez