Arianna Jones
Memphis
Summary
Multi-talented Program Supervisor driven to optimize processes and improve productivity to maximize program successes. Excelling at managing stakeholder relationships and administrative functions. Offering 2 years of Healthcare and Culinary industry experience. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Program Supervisor
Sevita
01.2021 - 12.2022
- Provided ongoing direction and leadership for program operations.
- Coached team members on productivity strategies to accomplish challenging goals.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Directed team of 12 personnel, overseeing records, performance and quality assurance.
- Assisted with community resources for healthcare and mental health.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Residential Program Supervisor
Sevita
12.2021 - 01.2022
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
- Participated in community events and met with local leaders to develop recreational activities for residents.
- Provided leadership, guidance and support to staff members.
Direct Support Professional Supervisor
Sevita
11.2021 - 01.2022
- Supervised daily activities and provided assistance to staff.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Maintained clean, safe, and well-organized patient environment.
- Assisted disabled clients to support independence and well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
Independent Contractor
Shiftgig
03.2012 - 10.2021
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Collaborated closely with clients to better understand entire project scope.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Maintained database systems to track and analyze operational data.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
- Managed end-to-end management of transactions, financial records and support.
Education
Associate of Arts - Restaurant And Culinary Management
Remington College
Memphis, TN09.2021
High School Diploma -
Northwest Prep Academy
Memphis, TN05.2019
Skills
- Child Advocacy
- Program Activities
- Data Analysis
- Issue Resolution
- Activity Planning
- Interpersonal and Writing Communication
- Staff Coordination
- Staff Scheduling
- Staff Supervision
- Food Preparation and Service
- Microsoft Office
- Observing and Monitoring Behavior
- Problem-Solving
Affiliations
Hagar Center
First Steps
News Channel 3
Certification
CPR
Serve Safe
Timeline
Residential Program Supervisor
Sevita
12.2021 - 01.2022
Direct Support Professional Supervisor
Sevita
11.2021 - 01.2022
Lead Program Supervisor
Sevita
01.2021 - 12.2022
Independent Contractor
Shiftgig
03.2012 - 10.2021
Associate of Arts - Restaurant And Culinary Management
Remington College
High School Diploma -
Northwest Prep Academy