Melissa Sanchez- Montosa
Fort Myers,FL
Summary
Energetically excelled at Daruma Japanese Steakhouse, mastering multitasking in high-volume dining and enhancing guest experiences through exceptional customer service and precise order accuracy. Skillfully managed cash transactions and collaborated for peak productivity, demonstrating a strong work ethic and ensuring satisfaction.
Overview
4
4
years of professional experience
Work History
Server/ Hostess
Daruma Japanese Steakhouse
Fort Myers, FL
04.2020 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Checked guests' identification before serving alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
Education
Cypress Lake High School
Fort Myers, FL05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- High-volume dining
- Service prioritization
- Sales Techniques
- Order Accuracy
- Supply Restocking
Languages
Spanish
Professional Working
Timeline
Server/ Hostess
Daruma Japanese Steakhouse
04.2020 - 01.2024
Cypress Lake High School