Melissa Sangervasi
Petaluma,CA
Summary
Dynamic professional with a strong background in customer service and effective communication. Known for managing high-volume situations with a focus on order accuracy and cash handling. Ready to leverage expertise to enhance operational success and customer satisfaction.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Lead Barista
Java Hut
Petaluma, California
09.2005 - Current
- Prepared high-quality espresso beverages and specialty drinks for customers.
- Engaged with customers to provide excellent service and build rapport.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Received and accurately processed customer payments.
Barista
Deaf Dog coffee
Petaluma, CA
06.2005 - 09.2005
- Prepared specialty coffee beverages according to customer preferences.
- Maintained cleanliness of workstations and equipment throughout shifts.
- Provided excellent customer service while handling cash transactions.
- Managed inventory levels and stocked supplies as needed.
Bakery Clerk
Cavaliere’s Bakery
Santa Rosa, CA
10.2001 - 03.2002
- Assisted customers in selecting baked goods and answering product inquiries.
- Maintained cleanliness and organization of bakery workstations and displays.
- Operated cash register, processed transactions, and provided accurate change.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
Education
Medical Billing And Coding Certificate -
Santa Rosa Junior College
Santa Rosa, California, CA 08.2006 - 05.2008
Skills
- Cash handling
- Order accuracy
- Effective communication
- Exceptional customer service
- POS system operation
- Supply ordering
Certification
- Food Handlers certificate
References
References available upon request.
Timeline
Medical Billing And Coding Certificate -
Santa Rosa Junior College
08.2006 - 05.2008
Lead Barista
Java Hut
09.2005 - Current
Barista
Deaf Dog coffee
06.2005 - 09.2005
Bakery Clerk
Cavaliere’s Bakery
10.2001 - 03.2002