Melissa Santiago
Port Saint Lucie,FL
Summary
Dynamic Lead Esthetician with extensive experience at The Cottage Day Spa, excelling in client care and advanced facial treatments. Expert in dermaplaning and LED light therapy, adept at fostering long-term customer relationships, enhancing skin quality, and driving sales through personalized product recommendations. Proven team player with a commitment to continuous learning and excellence in esthetics.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lead Esthetician
The Cottage Day Spa
05.2024 - Current
- Stocked treatment rooms with proper supplies.
- Provided clients with knowledge of all cosmetic services being provided.
- Fostered friendly, warm, and exceptional customer experience.
- Welcomed clients arriving for appointments.
- Advised clients on proper home-care regimens.
- Recommended retail products for at-home use.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Sterilized equipment for patient treatments.
- Analyzed skin condition and made appropriate product recommendations.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Cleansed, exfoliated and moisturized customer skin.
- Explained benefits of skin care products to clients.
- Created repeat business by developing long-term relationships with regular customers.
- Gained knowledge of facial massage techniques and skin care product ingredients.
Lead Esthetician
Tally Beauty
01.2024 - Current
- Stocked treatment rooms with proper supplies.
- Provided clients with knowledge of all cosmetic services being provided.
- Fostered friendly, warm, and exceptional customer experience.
- Welcomed clients arriving for appointments.
- Advised clients on proper home-care regimens.
- Recommended retail products for at-home use.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Sterilized equipment for patient treatments.
- Analyzed skin condition and made appropriate product recommendations.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Cleansed, exfoliated and moisturized customer skin.
- Performed consultations for patients before scheduling treatments.
- Explained benefits of skin care products to clients.
- Created repeat business by developing long-term relationships with regular customers.
- Gained knowledge of facial massage techniques and skin care product ingredients.
Owner/Operator Esthetician
Enhancing Beauties
12.2022 - Current
- Provided clients with knowledge of all cosmetic services being provided.
- Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
- Stocked treatment rooms with proper supplies.
- Analyzed skin condition and made appropriate product recommendations.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Fostered friendly, warm, and exceptional customer experience.
- Sterilized equipment for patient treatments.
- Welcomed clients arriving for appointments.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Advised clients on proper home-care regimens.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Discussed procedures and treatment options with clients.
- Cleansed, exfoliated and moisturized customer skin.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Gained knowledge of facial massage techniques and skin care product ingredients.
- Created repeat business by developing long-term relationships with regular customers.
Education
Board of Cosmetology - Make-up | Skin Care
Boca Beauty Academy
Boca Raton, FL12-2022
Skills
- Appointment scheduling
- Eyelash extension application
- Continuing education
- Sales and upselling
- LED light therapy
- Facials and microdermabrasion
- Outstanding client care
- Advanced facials specialist
- Excellent team player
- Multitasking and organization
- Florida State licensed esthetician
- Dermaplaning
Websites
Certification
- Make up & Skin Care License - 01/29/2024 -10/31/2025
- Make up & Skin Care Training - 07/01/2022 - 12/27/2022
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Esthetician
The Cottage Day Spa
05.2024 - Current
Lead Esthetician
Tally Beauty
01.2024 - Current
Owner/Operator Esthetician
Enhancing Beauties
12.2022 - Current
- Make up & Skin Care License - 01/29/2024 -10/31/2025
- Make up & Skin Care Training - 07/01/2022 - 12/27/2022
Board of Cosmetology - Make-up | Skin Care
Boca Beauty Academy
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