MELISSA SANTOS
Orlando,Fl
Summary
Dedicated individual with a passion for helping students achieve success in and out of the classroom. Experience working with students of all ages in a variety of educational settings. Skilled at behavior management, classroom organization, instruction, and meeting the individual needs of each student. Committed to fostering a safe, positive learning environment for all students.
Overview
17
17
years of professional experience
1
1
Certification
Work History
PARAPROFESSIONAL
Cypress Elementary School
09.2021 - Current
- Devised special strategies for reinforcing material or skills based upon understanding of individual students and needs
- Worked one-on-one with students to reinforce learning of materials
- Developed and maintained positive relationships with students, promoting positive attitude toward learning
- Checked on student behavior in the classroom and during lunch periods
- Directed students entering and exiting school buses to prevent injuries and accidents
- Led small group and individual instructional sessions
- Promoted positive learning environment, making learning fun and helping children feel safe
- Supervised students on school grounds and on field trips.
ADMINISTRATIVE ASSISTANT
Renassaince Charter School In Goldenrod
06.2015 - 05.2020
- Committed to delivering excellent customer service while working in a fast-paced environment
- Experienced with social media and communications platforms
- Provided efficient and courteous service to customers at all times
- Participated in ongoing training to enhance own job skills and knowledge
- Identified ways to improve efficiency in operations and implemented process changes
- Skilled in using various software applications and programs including Microsoft Office and Adobe Creative Suite
- Responded quickly to meet customer needs and resolve problems
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
FRONT OFFICE RECEPTIONIST
Advent Health Hematology and Oncology
02.2010 - 04.2014
- Answered questions about company location and hours of operation
- Handled multi-line phone system and promptly transferred calls
- Entered data into company software system
- Welcomed on-site visitors and directed to appropriate personnel
- Established and maintained good communications with personnel and clientele
Administrative Assistant
Butler And Hosch
11.2007 - 01.2010
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
Education
BACHELOR OF ARTS (B.A.) IN BUSINESS ORGANIZATION AND LEADERSHIP CANDIDATE -
Valencia Community College
Orlando, FL05.2024
Associate In Psy - Psychology And Sociology Human Service Behavior
Valencia College
Orlando, FL05.2022
Skills
- Conflict Resolution Techniques
- Toddler and Preschool Curriculum
- Lesson Planning
- Teacher Assistance
- Skill-Building Support
- Behavior Improvement's
- Crisis Management
- Classroom Management
- Special Education
- Activity Planning
- Behavior Management
- Teacher Support and Collaboration
- Computer Skills
- Small Group and Individual Assistance
- Effective Communication
- Special Education Support
- Teacher Support
- Data Collection
- Classroom Organization
- Classroom support
- IEP familiarity
- Autism Spectrum
Certification
- Paraprofessional
- CPI Crisis prevention Institute
Personal Information
Title: PARAPROFESSIONAL
References
References available upon request
Timeline
PARAPROFESSIONAL
Cypress Elementary School
09.2021 - Current
ADMINISTRATIVE ASSISTANT
Renassaince Charter School In Goldenrod
06.2015 - 05.2020
FRONT OFFICE RECEPTIONIST
Advent Health Hematology and Oncology
02.2010 - 04.2014
Administrative Assistant
Butler And Hosch
11.2007 - 01.2010
BACHELOR OF ARTS (B.A.) IN BUSINESS ORGANIZATION AND LEADERSHIP CANDIDATE -
Valencia Community College
Associate In Psy - Psychology And Sociology Human Service Behavior
Valencia College