Melissa Satler
Huntington Beach,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.
Overview
14
14
years of professional experience
Work History
Customer Service Cashier
Donuttery
06.2023 - 09.2023
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
Stocker
Forever 21
03.2016 - 06.2018
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Assistant Manager
Cinemark
09.2009 - 11.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Mentored team members to enhance professional development and accountability in workplace.
Education
No Degree - History of Fashion/costume Design
Golden West College
Huntington Beach, CA2027
Skills
- Stocking and Replenishing
- Cash Register Operation
- Performing Needs Assessments
- Customer Service and Assistance
- High-Volume Dining
- Order Accuracy
Timeline
Customer Service Cashier
Donuttery
06.2023 - 09.2023
Stocker
Forever 21
03.2016 - 06.2018
Assistant Manager
Cinemark
09.2009 - 11.2012
No Degree - History of Fashion/costume Design
Golden West College
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