Melissa Schank
21145 Sailors Bay Lane, Huntington Beach,CA
Summary
As an accomplished Radiation Oncology Manger serving the healthcare industry over 24 years with a demonstrated ability to deliver mission-critical results through team-oriented strategic processes and leadership abilities, it is evident my expertise will promote efficiency and influence positive outcomes within an organization. Dynamic, resourceful, and extremely driven with a deep passion for creating and delivering the utmost quality care that empowers a team, company and customer to exceed desired expectations.
Overview
24
24
years of professional experience
Work History
Radiation Oncology Manager
St. Joseph Radiation Oncology
Orange, CA
09.2021 - Current
- Supervises the day-to-day operations within the department while providing guidance and direction as needed.
- Oversight of 30+ employees including front desk receptionist, radiation therapist, medical assistants, registered nurses, dosimetrist, physicist, IT analyst, and insurance authorization specialist.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Collaborates with multi-disciplinary staff to improve overall patient care and response times.
- Conducts weekly meetings with departmental staff to review goals and objectives.
- Ensures compliance with all applicable federal, state and local laws related to radiation oncology services.
- Manages personnel issues within the department including hiring, training evaluating performance and disciplinary action when needed.
- Established processes to ensure efficient workflow throughout the organization.
- Monitors budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Created budget projections for capital expenditures related to new technology or equipment purchases.
- Serves as a liaison between physicians, nurses, and other healthcare providers in order to facilitate communication among teams.
- Assisted in developing marketing strategies that promoted the services offered by the department.
- Serves as a backup in the daily treatment/procedure billing charges and exportation.
- Restructured nursing workflow and created a new model to improve patient continuity of care.
- Implemented and streamlined POC urine testing in-house for female cancer patients prior.
- Directed and coordinated the installation and construction for future department equipment projects such XOFT Brachytherapy and CT Siemens Simulator.
- Participated and contributed in the Cancer Center Radiation Oncology ACR Accreditation in June 2022. Providence St. Joseph is the only community hospital cancer program in Orange County with this distinction.
- Participated in the hospital achieving Joint Commission Accreditation May of 2023.
Assistant Director
CANCER TREATMENT CENTER, Kaiser Permanente Hospital
Santa Clara, CA
05.2015 - 09.2021
- Managed the daily operations for the Radiation Oncology Department, overseeing 50+ employees in an ambulatory care setting with emphasis on treatment planning and treatment delivery for external beam and brachytherapy procedures.
- Managed with Director all administrative, technical, clinical and clerical operations of the Radiation Oncology Department to ensure quality, access and budget goals are achieved along with implementation opportunities to reduce costs.
- Accountable for adherence to the state and federal rules and regulations on safety, ensures compliance with the Joint Commission/Survey Readiness, CDPH-RHB Federal, State, and Local agencies. Participated in the Cancer Treatment Center Joint Commission Inspections.
- Worked closely with Director and oversees the departments medical staff including: Front Desk Reception, Registered Nurses (RN), Charge Nurse, Medical Assistants (MA), License Vocational Nurse (LVN), Chief Radiation Oncologist, Radiation Oncologist, Chief Physicist, Physicist, Dosimetrist, Lead Radiation Therapist, Radiation, Therapist (RTT), Social Worker, Dietician, Administrative Services Supervisor, System (IT) and the Northern Regional Leadership Team (San Francisco, Oakland, Sacramento and Dublin).
- Responsible for the delivery of quality services, department goals, MPS Scores, PROMPT, best practices, and workflow changes for operational improvement. Influences staff engagement through UBT, workplace safety, daily huddles, and monthly departmental meetings.
- Interviewed, hiring new staff members, responsible for onboarding, department orientation, maintaining initial and yearly competencies and annual performance reviews.
- Participated in the COC, Commission on Cancer Committee, Seeds of Hope and assisted in APEX Accreditation (2016 & 2021) for meeting the standards of ASTRO for the Santa Clara Radiation Oncology Cancer Center.
- Streamlined the innovation of three major Northern California Kaiser Permanente Projects involving the construction/renovation and software upgrade for state-of-the-art equipment/software involving CT-GE-Discovery installation, Aria software upgrade 15.5, installation of three Truebeam Accelerators, HDR Brachytherapy procedure room and equipment upgrades and organized the training for Bravos Afterloader and BodyTom mobile CT) in 2016, 2017, 2018, 2019 and 2020.
- Oversight of our Brachytherapy Program involving equipment, supplies, workflow, scheduling and interstitial/Intracavitary for Gynecological and Prostate Procedures.
- Help facilitate the expansion for Dublin Radiation Oncology Kaiser Permanente in 2019 for Northern California.
- Advocated in the daily Kaiser Permanente Santa Clara Medical Center COVID-19 safety guidelines for employees and patients.
Lead Radiation Therapist
KAISER PERMANENTE HOSPITAL
ONTARIO, CA
12.2005 - 05.2015
- Maintained daily operations including staff of 23 employees.
- Departmental Leadership duties included: assuming and completing staff therapist responsibilities, acting as a role model for other staff members, demonstrating application of established standards and policies, annual competency and evaluations of all RTT's, assisting co-workers with readjustment of priorities for patient care when workload changes, contributing to orientation, education, training and evaluation of clinicians, peers and students and behaves in a professional accountable manner at all times, promoting accountability in self and peers.
- Assisted in the daily billing and coding procedures, conducts quarterly quality assurance of the department and orders medical supplies, practices effective verbal communication, scheduling procedures within the department, works closely with the nursing staff, physicians, physics staff, social worker, dosimetrist, front desk reception and all support staff.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Acted as the liaison between the physicians and radiation therapist, operated radiation therapy equipment to deliver prescribed dosages to specific body parts, prepared patients for treatments in accordance with prescription and care plan data.
- Coordinated concurrent chemotherapy/infusion and radiation therapy with Medical Oncology.
- Maintained continuous functionality of radiation therapy equipment and reported malfunctions to management.
- Provided excellent service and attention to customers.
- Participated in the opening and organization of the Kaiser Permanente Ontario Radiation Oncology Expansion 2004 and appointed in the planning and layout of the Orange County Radiation Oncology Expansion in 2015.
Radiation Therapist
KAISER PERMANENTE HOSPITAL
LOS ANGELES, CALIFORNIA
02.2000 - 12.2005
- Delivery of radiation treatments; patient and family education; documentation of the treatment record; as well as the clinical progress of each assigned patient.
- Performed HDR and CT Simulation
Education
MBA-Master of Business Administration -
CONCORDIA UNIVERSITY
2013
Bachelor of Science - Health Science
CALIFORNIA STATE UNIVERSITY LONG BEACH
Long Beach, CA1999
A.A. DEGREE - LIBERAL ARTS AND SCIENCE
BAKERSFIELD COLLEGE
Bakersfield, CA1996
Skills
- Leadership
- Team management
- Operational improvement
- Budgeting and Finance
- Strategic Planning
- Project Management
- Relationship building
- Problem resolution
- Friendly, positive attitude
Affiliations
My biggest passion is to participate in volunteer work for cancer causes supporting the community and aiding our cancer patients. I also love traveling and spending quality time with family and friends. My favorite outdoor activities are camping, hiking, cycling, jogging and watching my two children participate in sporting events.
Accomplishments
- Certification in Radiation Therapy Technology by the State of California Department Health Services.
- BLS FROM THE AMERICAN HEART ASSOCIATION/RQI Healthcare Provider
- (ARRT) Registration as a Radiation Therapy Technologist (RTT) issued by the American Registry of Radiologic Technologists.
References
- Upon Request
Timeline
Radiation Oncology Manager
St. Joseph Radiation Oncology
09.2021 - Current
Assistant Director
CANCER TREATMENT CENTER, Kaiser Permanente Hospital
05.2015 - 09.2021
Lead Radiation Therapist
KAISER PERMANENTE HOSPITAL
12.2005 - 05.2015
Radiation Therapist
KAISER PERMANENTE HOSPITAL
02.2000 - 12.2005
MBA-Master of Business Administration -
CONCORDIA UNIVERSITY
Bachelor of Science - Health Science
CALIFORNIA STATE UNIVERSITY LONG BEACH
A.A. DEGREE - LIBERAL ARTS AND SCIENCE
BAKERSFIELD COLLEGE
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