Melissa Schiedemeyer
Slinger,WI
Summary
Professional Care Specialist with significant experience in providing high-quality support and ensuring client satisfaction. Skilled in communication, problem-solving, and empathy, with strong focus on team collaboration and achieving results. Highly adaptable and reliable, consistently meeting changing needs.
Overview
9
9
years of professional experience
Work History
Facility Care Representative
Kinex / R&M Rehab
06.2022 - Current
- Kept up-to-date with industry best practices and advancements in healthcare technology to provide the highest level of service to patients.
- Maintained strict adherence to HIPAA regulations when handling sensitive patient data, ensuring confidentiality and privacy protection at all times.
- Improved patient satisfaction by providing empathetic and attentive care during interactions.
- Contributed to team success by consistently achieving performance goals and adhering to established service standards within the role of Care Representative.
- Utilized strong organizational skills to manage multiple patient caseloads efficiently while maintaining high levels of service quality.
- Resolved billing issues promptly, leading to a higher level of customer satisfaction.
- Assisted in the development and implementation of training programs for new Care Representatives, resulting in improved job performance and retention rates.
Operations Manager
Buckle
05.2018 - 04.2022
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained and guided team members to maintain high productivity and performance metrics.
- Analyzed and reported on key performance metrics to senior management.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Worked effectively in fast-paced environments.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Sales Associate
Buckle
02.2016 - 06.2018
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Education
High School Diploma -
Hamilton High School
Sussex, WISkills
- Microsoft Office
- Complaint Handling
- Dispute Resolution
- Multitasking and Organization
- Team Collaboration
- Patient check-in
- Process Improvement
- Problem-Solving
Timeline
Facility Care Representative
Kinex / R&M Rehab
06.2022 - Current
Operations Manager
Buckle
05.2018 - 04.2022
Sales Associate
Buckle
02.2016 - 06.2018
High School Diploma -
Hamilton High School
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