Summary
Overview
Work History
Education
Skills
Timeline
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Melissa Schienvar

Bennettsville,SC

Summary

As a community health worker with a Bachelor's degree in Public Health and a minor in Psychology, I am dedicated to collaborating with community members and organizations to address health disparities and promote positive behavior change. My professional background reflects a deep understanding of both the biological and behavioral aspects of health, allowing me to approach health interventions with a holistic and empathetic perspective. Utilizing my strong foundation in public health theory and practices, I am committed to empowering others to make informed decisions about their health and access vital resources. My experience in conducting outreach, providing health education, and advocating for underserved populations has equipped me with the skills to effectively support the overall health of the community. With a passion for addressing social determinants of health and advocating for underserved populations, I am eager to continue leveraging my multidisciplinary expertise to positively impact community well-being.

Overview

14
14
years of professional experience

Work History

Bartender

Riu place
Negril, Jamaica
02.2010 - 11.2016
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Assisted in setting up the bar for service shift.
  • Stocked ice bins and coolers as needed throughout shift.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Cleansed glasses with sanitizing solution after each use.
  • Resolved customer complaints in a professional manner.
  • Organized storeroom inventory of supplies such as cups, napkins, straws.
  • Performed opening and closing duties including restocking supplies.
  • Followed safety protocols while handling sharp tools or dangerous chemicals.
  • Developed good working relationships with fellow employees through effective communication.

Claims Associate

Walmart
Pompano Beach, FL
11.2018 - 07.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Followed internal standards and examined guidelines to prevent claims processing errors.
  • Maintain the claims and hazardous waste storage area per company policies and procedures by properly handling claims and returns.
  • Maintain a clean work area such as organizing and arranging merchandise/supplies.
  • Identified shrink and damaged merchandise and ensured a safe working environment.

Customer Service Representative

Walmart
Bennettsville, SC
07.2023 - Current
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

Education

Bachelor of Science - Major in Public Health Minor psychology

Southern New Hampshire University
Hooksett, NH
11-2023

Skills

  • Self-Directed
  • Organizational Skills
  • Flexible and Adaptable
  • Dependable and Responsible
  • Task Prioritization
  • Customer Service
  • Substance Abuse Prevention
  • Chronic Disease Management
  • Focus Group Facilitation
  • Organizational Leadership
  • Emergency Preparedness Planning
  • Critical Thinking Abilities
  • Infectious Disease Control
  • Community Engagement
  • Qualitative Research
  • Disease Control
  • Data Interpretation
  • Quantitative Research
  • Social Justice Advocacy
  • Microsoft Word

Timeline

Customer Service Representative

Walmart
07.2023 - Current

Claims Associate

Walmart
11.2018 - 07.2023

Bartender

Riu place
02.2010 - 11.2016

Bachelor of Science - Major in Public Health Minor psychology

Southern New Hampshire University

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Melissa Schienvar