Summary
Overview
Work History
Education
Skills
Timeline
Barista

Bobbi Wilkins

Cape Coral,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking, detail-oriented, and passionate job seeker with strong organizational skills eager to secure an entry-level remote position. Ready to help the team achieve company goals.

Overview

12
12
years of professional experience

Work History

Bartender

Bonefish Grill
12.2011 - 11.2023
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Created attractive bar displays by strategically arranging bottles and glasses.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Recruited and trained new bartenders and barbacks to help maintain talented team.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Trained several new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
  • Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Provided professional services and support in a dynamic work environment.
  • Worked effectively in fast-paced environments.
  • Resolved problems, improved operations and provided exceptional service.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked well in a team setting, providing support and guidance.
  • Paid attention to detail while completing assignments.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.
  • Skilled at working independently and collaboratively in a team environment.

Education

High School Diploma -

North Fort Myers High School
North Fort Myers, FL
05.2011

Skills

  • Organizational ability
  • Hospitality and Guest Service
  • Problem Resolution
  • Team Management
  • Multitasking
  • Self-Directed
  • Task Prioritization
  • Excellent Communication
  • Microsoft Word
  • Attention to Detail
  • Microsoft Excel

Timeline

Bartender

Bonefish Grill
12.2011 - 11.2023

High School Diploma -

North Fort Myers High School

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Bobbi Wilkins