Melissa Scott
Irving,TX
Summary
To acquire a dynamic and challenging position which encourages leadership development in a team-working environment where I can add value and experience growth and advancement.
Overview
27
27
years of professional experience
Work History
MB Bankruptcy Specialist
Chase
12.2012 - Current
- Implemented and tested efficient processes and tools that led to successful and timely creation of financial ledgers within the Motion For Relief process
- Managed attorney firms to ensure motions were filed timely to avoid penalties and fines
- Ensured smooth servicing of accounts in bankruptcy, troubleshooting issues with documentation, researching accounts providing information to attorneys, and building relationships to solve problems
- Generated new templates (procedures) to assure that each job requirements are done more efficiently
- Read Chapter 7, 11, 12 and 13 bankruptcy cram down confirmed plans, performed fulfillment modification terms, and submitted them to investors for approval
Business Analyst
Chase
08.2011 - 12.2012
- Completed audits of process and procedure implementation of home default liquidations short sale process such as HAFA Edits, HAFA Denials, and Process Stops for various investors including FHA, FNMA and Freddie Mac
- Identified accounts within Mortgage Banking Liquidations between a Request for Consideration and Short Sale Post Closing to ensure appropriate letters are sent and that company standard and Governmental compliance is met
- Consistently met or exceeded goals for project completion standard set forth by management
- Trained staff and internal audit departments on complex procedures
- Implemented process improvement measures reduction re-work
- Responsible for retrieval, assignment, and validation of staff projects
- Responsible for special project audits as needed by management team
Bankruptcy Specialist
Citigroup
08.2010 - 08.2011
- Performed customer service functions as needed as part of Retail Mortgage Bankruptcy team
- Liaise with various departments within the organization to ensure customer retention options and high customer satisfaction, this involved transferring clients to different internal departments modification, short sale, foreclosure, escrow and insurance
- Ensured appropriate documentation and coding of all bankruptcy accounts
- Requested process payoffs and opened research cases for missing, unapplied or misapplied payments
- Assisted clients by suggesting other foreclosure alternatives such as Loan modifications, repayment plans and short sales
Bankcard/Document Support Specialist
Citigroup
08.1997 - 08.2010
- Productively sorted, prepped and batched incoming bankruptcy exceptions, petitions and discharge correspondence to be imaged for internal departments
- Prepared Networking files by E-scrubbing them and full file prepping to be imaged
- Prepared incoming documents for clients applying to the HAMP mortgage program
- Handled process of credit card deactivations
- Responsible for printing and mailing out customers credit card statements
- Pulled and printed convenience checks, and payments for internal and external customers
- Scanned Visa and MasterCard transactions into company database
Collections Representative
The Associates
08.1996 - 08.1997
- Handled all outbound collection calls ranging from 60-120 days of delinquencies
- Set up payment arrangements for customers to attempt to bring their accounts to current status
- Credited customer late fees and over limit fees as a courtesy for customers who set up payment arrangements
Education
Medical Assistant Certificate - Medical Assistant
Ultrasound Diagnostic School
Dallas Texas08.2001
Skills
Bilingual in Spanish/English
Microsoft Word, Excel, Windows,Typing 65-70 wpm-10 key by touch, Outlook, Internet, Fax, Copier, Document Direct, FDR, CACS, Citilink, Filenet, DRI, Maestro, Aacer/Pacer, Faxcom, MSP, Infosource, Lenderlive, SPO tool, LPS Desktop
Timeline
MB Bankruptcy Specialist
Chase
12.2012 - Current
Business Analyst
Chase
08.2011 - 12.2012
Bankruptcy Specialist
Citigroup
08.2010 - 08.2011
Bankcard/Document Support Specialist
Citigroup
08.1997 - 08.2010
Collections Representative
The Associates
08.1996 - 08.1997
Medical Assistant Certificate - Medical Assistant
Ultrasound Diagnostic School
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