Melissa Scroggin
Lafayette,IN
Summary
Dynamic leader with a proven track record at Circle City Coatings, enhancing customer satisfaction and retention through strategic initiatives. Skilled in operations management and team building, I excel in problem resolution and staff training, driving sales growth and profitability while fostering strong client relationships.
Overview
22
22
years of professional experience
Work History
General Manager
Circle City Coatings
Indianapolis, IN
05.2020 - Current
- Developed and implemented strategic initiatives to enhance customer satisfaction and retention.
- Managed budgeting and financial forecasting to align with organizational goals.
- Oversaw daily operations to ensure efficient workflow and high-quality service delivery.
- Developed and implemented strategies to increase sales and profitability.
Director of Client Services
Paul Stanko, Attorney at Law
Crown Point, IN
06.2010 - 05.2020
- Developed client service strategies to enhance overall client satisfaction and retention
- Oversaw team performance, implementing training programs to improve service delivery
- Analyzed client feedback to identify areas for process improvement and service enhancement
- Collaborated with legal staff to streamline communication between clients and attorneys
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Lee Transport
Office Manager
Monticello, IN
06.2004 - 01.2009
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
Lafayette, INBachelor of Arts - Business Administration And Management
Indiana Wesleyan University
Marion, INSkills
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Staff management
Customer relations
Training and development
Customer relationship management
Staff training and development
Administrative skills
Timeline
General Manager
Circle City Coatings
05.2020 - Current
Director of Client Services
Paul Stanko, Attorney at Law
06.2010 - 05.2020
Lee Transport
Office Manager
06.2004 - 01.2009
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
Bachelor of Arts - Business Administration And Management
Indiana Wesleyan University