Melissa Scroggins
Tulsa Educare MacArthur
TULSA,OK
Work Preference
Work Type
Full Time
Minimum Desired Compensation
$0/hr
Important To Me
Company CultureFlexible work hoursHealthcare benefits
36
Years of experience
1
Certification
Dedicated and resilient professional with a solid educational foundation from Tulsa Community College, complemented by valuable life experiences that enhance adaptability in the workplace. Following a significant period focused on family, a strong desire to return to the workforce is evident, bringing previous cash handling and communication skills. Committed to embracing new challenges and opportunities for growth, becoming an Early Childhood Educator, leveraging 19 years of experience in fostering positive, inclusive learning environments for children ages 3-5. Proven ability to cultivate collaborative and trusting relationships with parents and families, ensuring a supportive educational experience for all.
Work History
Pre-School Teaching Assistant
14 Years- Provided primary care for assigned children in the classroom.
- Monitored and evaluated children's fine motor, social/emotional, and cognitive skills to tailor developmental support.
- Collect data for Teaching Strategies Gold, and Cognitive Toybox
- Coordinated parent/teacher conferences to strengthen communication and collaboration on children's progress.
- Complied with DHS and state protocols.
- Order necessary resources required for the classrooms and teachers
Call Center Representative for American Express
9 Months- Managed inbound calls documenting protection claims for American Express credit card members.
- Recorded sensitive information for claim adjusters maintaining privacy, clear records and follow-up details.
- Verified account information while following security procedures.
- Managed high call volumes while providing exceptional customer support.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
Floating Classroom attendant
5 Years- Monitored children in various age groups during activities.
- Transported school-age children to and from activities and school, fostering timely attendance and participation
- Maintained safety of all children under care by adhering to DHS and state protocols.
Phlebotomist
6 Months- Performed venipuncture and capillary collections with consistent accuracy.
- Verified patient identity, orders, and specimen requirements before collection to prevent errors.
- Labeled, processed, and transported specimens according to laboratory and infection-control standards.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Processed specimens
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Verified test orders and prepared samples for transport.
Floral Assistant
6 Months- Arranged floral designs for everyday orders, special occasions, and in-store displays.
- Assisted customers with bouquet selection, customization, and care instructions.
- Maintained fresh inventory by conditioning stems, rotating stock, and removing damaged product.
- Processed incoming shipments, unpacked merchandise, and organized cooler storage.
Sales Associate
10 Months- Processed sales transactions accurately and handled cash, card.
- Restocked shelves and organized merchandise.
- Resolved customer issues with returns, exchanges, and service concerns while maintaining professional communication.
- Monitored inventory levels, reported shortages, and helped coordinate replenishment of high-demand products.
- Supported team coverage during busy periods.
Education
Certificate - Childhood Development
High School Diploma
Skills
Family Engagement
Activities Coordinator
Curriculum Development
Attention to Detail
Time Management
Reliability
Classroom Management
Strong Communication
Strong work ethic
Team collaboration
Written communication
Adaptability
Certification
Master Teacher, Certification of Childhood Development, CPR and fist aid certification, Interrater Reliability Certification, Food Handlers Certificatoin, Professional Development Ladder Level 5
Timeline
Pre-School Teaching Assistant
Tulsa Educare MacArthur
01.2012 - 01.2026Read More
Call Center Representative for American Express
Westgate
10.2011 - 07.2012Read More
Floating Classroom attendant
Day Schools
01.2006 - 01.2011Read More
Phlebotomist
RML
06.2004 - 12.2004Read More
Floral Assistant
Flowerama Eastland Mall
11.1992 - 05.1993Read More
Sales Associate
Med-X Pharmacy
04.1990 - 02.1991Read More
Tulsa Will Rogers
High School Diploma
Read More
Tulsa Community College
Certificate from Childhood Development
Read More