Melissa Seeback
Allegan,MI
Summary
Dynamic Patient Services Representative with extensive experience at Corewell Health, excelling in patient scheduling and relationship management. Proven ability to collect and process specimens with precision, while maintaining HIPAA compliance. Recognized for exceptional communication skills and a typing speed of 80WPM, ensuring efficient and effective patient interactions.
Overview
3
3
years of professional experience
Work History
Patient Services Representative/Remote
Corewell Health
Grand Rapids, MI
05.2025 - Current
- Assisted patients with scheduling appointments and managing inquiries.
- Answered incoming calls in a professional manner.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted with scheduling follow-up appointments according to provider availability.
- Inputted patient demographic data into electronic health record system.
- Coordinated with patients and healthcare professionals to meet patient needs.
- After hours services contacting on call Physicians for patients as needed.
- Typing up to 80WPM
Phlebotomist
Bronson Hospital
Kalamazoo, MI
06.2022 - 06.2023
- Collected blood samples from patients using proper techniques and protocols.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Typing up to 80WPM
Education
Phlebotomy Certification
Kalamazoo Junior College
Kalamazoo, MI06-2022
High School Diploma -
Ripon High School
Ripon, CA06-1989
Skills
- Patient scheduling Remote
- Blood collection techniques
- Specimen processing
- Customer relationship management
- Typing up to 80WPM
Timeline
Patient Services Representative/Remote
Corewell Health
05.2025 - Current
Phlebotomist
Bronson Hospital
06.2022 - 06.2023
Phlebotomy Certification
Kalamazoo Junior College
High School Diploma -
Ripon High School
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