Melissa Setley
3001 Cannonade Drive, Pensacola,FL
Summary
Customer service professional with experience in resolving customer inquiries and enhancing satisfaction. Strong focus on teamwork and adaptability. Skilled in communication, problem-solving, and maintaining positive customer experience. Known for reliability and achieving results in fast-paced environment.
Overview
30
30
years of professional experience
Work History
Special Events and Catering Manager
Cobalt, The Restaurant
Orange Beach, AL
04.2022 - Current
- Successfully managed a diverse range of events including weddings, corporate functions and special occasions, ensuring seamless execution and consistently exceeding client expectations.
- Coordinated and met with clients and event planners weekly for desired event goals, overall catering needs and prepared catering quotes.
- Scheduled, trained and managed staff during catered events.
- Achieved increased client retention rates by providing exceptional customer service throughout the event planning process along with providing excellent service and coordination on event day.
Customer Service Team Member
Cobalt, The Restaurant
Orange Beach, AL
02.2018 - 04.2022
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness at host desk.
- Cultivated positive guest relations by orchestrating speedy seating, answering in person and telephone guest inquires.
- Processed multiple orders efficiently using point-of-sale system.
- Resolved customer inquiries and concerns with professionalism and courtesy.
Business Owner/Operator
Everything $2.99 Store
San Antonio, TX
12.2002 - 02.2020
- Devised, deployed and monitored marketing and merchandising processes to boost long-term business success and increase profit levels 20%.
- District Manager for six locations in three cities and managed operating budget of $450,000.
- Managed all inventory needs for locations including evaluating inventory shortages, ordering and distributing inventory and managed inventory budget of $175,000.
- Managed approximately 30 employees through hiring, training and evaluating new employees, creating weekly work schedules, collecting and reporting bi-weekly payroll.
- Research and evaluated potential new store locations, facilitated new store openings and permanent closings of locations, negotiated new leases and lease renewals.
Operations Coordinator
Healix Infusion Therapy
Houston, TX
10.1996 - 06.1998
- Direct Assistant to Corporate Operations Manager.
- Developed and updated multiple tracking spreadsheets using Microsoft Excel and Microsoft Word.
- Screened all calls to Operation Manager and coordinated Manager's appointment and travel schedule.
Education
Bachelor of Science - Nutritional Sciences
Texas A&M University
College Station, TXTimeline
Special Events and Catering Manager
Cobalt, The Restaurant
04.2022 - Current
Customer Service Team Member
Cobalt, The Restaurant
02.2018 - 04.2022
Business Owner/Operator
Everything $2.99 Store
12.2002 - 02.2020
Operations Coordinator
Healix Infusion Therapy
10.1996 - 06.1998
Bachelor of Science - Nutritional Sciences
Texas A&M University