Melissa Sewright
Spokane Valley,United States
Summary
Efficient Medical Assistant with a strong background in clinical and administrative support in healthcare settings. Proven proficiency in patient care, medical record management, and office operations. Demonstrated expertise in patient communication and multitasking in fast-paced environments. Highly motivated to pursue further education and expand knowledge and skills in the healthcare field.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Medical Assistant - Externship
Dr. Gilman Family Practice
01.2025 - 03.2025
- Utilized patient EHR system.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
Retail Sales Operations Manager
Franz Bakery
04.2001 - 03.2022
- Managed 40 team members in 13 locations for the northwest territory.
- Mentored teams, fostering skill growth and career progression.
- Provided comprehensive training programs for new hires, ensuring rapid onboarding and skill development.
- Collaborated with cross-functional teams, resulting in improved communication and coordination between departments.
- Piloted customer loyalty program, which led to increased repeat business and stronger customer relationships.
- Championed continuous improvement by conducting regular reviews of internal processes to drive efficiency gains.
- Motivated team members by offering constructive feedback during regular one-on-one sessions that foster personal growth.
- Managed budgets effectively by monitoring expenses closely, identifying cost-saving opportunities, and allocating resources strategically.
- Collaborated closely with other managers to exchange best practices in retail operations management and drive continuous improvement across the organization.
Education
Associate of Arts - Nursing
Spokane Community College
Spokane, WAMedical Assistant - Certified -
Sparrow Health Education
03.2025
Phlebotomy (MA-P) -
Sparrow Health Education
Spokane Valley, WA11.2024
Skills
- Patient Vital Signs Assessment
- Patient Instructional Support
- Time Management
- Diagnostic procedures
- Creative Problem Solving
- Medical terminology knowledge
- Customer service
- Staff training
- EMR / EHR
- Phlebotomy
- HIPAA compliance
- Microsoft Office
Certification
- Basic Life Support Certification (BLS)
- Phlebotomy - Washington DOH
Timeline
Medical Assistant - Externship
Dr. Gilman Family Practice
01.2025 - 03.2025
Retail Sales Operations Manager
Franz Bakery
04.2001 - 03.2022
- Basic Life Support Certification (BLS)
- Phlebotomy - Washington DOH
Associate of Arts - Nursing
Spokane Community College
Medical Assistant - Certified -
Sparrow Health Education
Phlebotomy (MA-P) -
Sparrow Health Education
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