Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Melissa Sgromolo

Chesapeake,VA

Summary

Driven Retail Manager with more than 12 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities and enhancing retail and kitchen atmospheres. Successful background resolving routine and unique issues to drive continued revenue growth and increase customer loyalty.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Retail Manager

Compass Group Morrison
10.2022 - Current
  • In 2023 increased sales by 40% over previous year with effective merchandising strategies and optimized cafe layouts and concepts.
  • Improved customer satisfaction through staffing, proactive engagement, attentive service, and efficient problem resolution.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Established positive relationships with vendors, negotiated favorable terms, and ensured timely delivery of merchandise orders.
  • Enhanced cafe by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Coordinated and executed special events such as holiday meals, caterings and Sentara Hospital board meetings.
  • Assisted with Retail operations at the Sentara corporate grand opening.

Culinary Manager

Darden Restaurants, Olive Garden
01.2016 - 10.2022
  • Streamlined kitchen operations for increased efficiency by implementing effective inventory management systems.
  • Reduced food waste to under 5% with careful menu planning, training staff, and portion control.
  • Mentored culinary professionals and kitchen staff, facilitating professional growth through training sessions on cooking techniques and presentation skills.
  • Established a positive work environment by fostering teamwork among kitchen staff members, resulting in improved productivity and morale.
  • Maintained consistently high food safety standards by enforcing strict adherence to sanitation guidelines and conducting multiple daily inspections of the kitchen facility.

Education

Bachelor of Science - Food Service Management

Johnson & Wales University
Providence, RI
02.2012

Skills

  • Operations Management
  • Cash Management
  • Loss Prevention
  • Customer Service
  • Business Administration
  • Strategic Selling
  • Marketing Strategy
  • Team Training and Development
  • Decision Making
  • Conflict Resolution
  • Merchandise Planning
  • Problem Solving

Certification

International Certified Food Safety Manager

Timeline

Retail Manager

Compass Group Morrison
10.2022 - Current

Culinary Manager

Darden Restaurants, Olive Garden
01.2016 - 10.2022

Bachelor of Science - Food Service Management

Johnson & Wales University

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Melissa Sgromolo