Melissa Shaffer
Gillette
Summary
Experienced healthcare professional with a strong background in surgical services management looking to expand her career. Known for fostering team collaboration and delivering results in fast-paced environments. Adept at resource allocation, compliance with healthcare regulations, and patient care optimization. Highly reliable and adaptable, with excellent leadership and communication skills.
Overview
25
25
years of professional experience
1
1
Certification
Work History
PACU Surgical Services Manager
Campbell County Health Outpatient Surgery Department, Gillette, WY
12.2024 - Current
- Manage six-week staff schedules and facilitated coordination of PRN personnel to ensure operational efficiency.
- Facilitate daily operations of outpatient surgical services, ensuring optimal patient flow and staffing efficiency.
- Manage staff timesheets, PTO requests and unit staffing needs.
- Coordinate and lead staff meetings and huddles, ensuring effective information sharing and team cohesion.
- Oversee staffing and surgeon-related challenges while coordinating patient care across multiple departments.
- Manage Pre-Op/Post-Op/PACU staff daily while monitoring the OR schedule and assisting with staffing and call as needed.
- Oversee communication and logistical alignment between surgical and anesthesia teams to support efficient surgical operations.
- Oversee interviewing, preceptor assignments, performance evaluations and staff education.
- Assist in managing OR budget, approving invoices and writing policies.
- Monitor and enforce compliance with internal safety measures and DNV regulations to mitigate risks.
PACU Charge Nurse/Clinical Care Supervisor
Campbell County Health Outpatient Surgery Department, Gillette, WY
03.2024 - 12.2024
- Prepared staff schedule and coordinate PRN staff as needed.
- Reviewed KRONOS timesheets and edit as needed.
- Attended assigned meetings by Director or Manager.
- Managed PTO requests and call outs for all preop staff and PAT nurses.
- Managed Pre-Op/Post-Op/PACU staff daily while monitoring the OR schedule and assisting with staffing and call as needed.
- Coordinated with other departments to assist in quality patient care.
- Coordinated new hire orientation and training.
- Coordinated team huddles and educational training sessions.
PRE/POST/PACU Nurse
Campbell County Health Outpatient Surgery Department, Gillette, WY
06.2019 - 03.2024
- Prepared patients for surgery by ensuring all procedures and protocols are met and patient meets criteria for surgery.
- Reviewed patient chart to ensure all needed surgical paperwork is completed and review PAT to ensure all testing was completed prior to patient entering the operating room.
- Administered oral and IV medications while monitoring patients’ status and ensuring patient safety.
- Assisted Anesthesia with IV blocks by monitoring patients’ status and administering IV medications and ensuring proper documentation.
- Performed PACU and Post-Op patient care and stabilization.
- Documented all appropriate assessments in a timely manner using Meditech.
- Effectively communicated with all members of patient’s healthcare team to ensure patient safety.
- Provided Pre-Op, PACU and Post-Op patient teaching to patients and family to ensure patient safety and quality of care.
- Performed Charge Nurse duties as needed when charge nurse was absent.
- Meditech and EPIC super user team member.
- Managed the unit schedule for 21 employees.
- Mentored new employees and students and provide skills training annually.
- Assisted Surgeon and Circulator RN in the operation room as needed during call cases.
Office Manager
BKS Environmental Associates, Inc., Gillette, WY
01.2015 - 01.2019
- Reviewed and approved AP invoices and payroll.
- Managed employee benefits and schedules.
- Coordinated office meetings and events.
- Marketing and correspondence design.
- Applied for state grants and SOQ’s.
- Managed vendor contracts.
- IT support for staff.
- Coordinated staff travel arrangements.
- Managed new employee orientation.
- Assisted with project reports.
Administrative Assistant II
KLJ, Gillette, WY
09.2008 - 02.2015
- Prepared plan sets, reports, and formal letters for distribution to clients.
- Purchased all supplies for office.
- Filing documents, answered multi-line phones and performed office maintenance.
- Used Microsoft Office 2013 and SharePoint daily.
- Proofing and editing of project material.
- Notary Public-WY
Inside Pharmacy Support Representative
Alta Resources, Kalamazoo, MI
08.2007 - 01.2008
- Prepared call plan notes and strategy each morning before making calls.
- Placed calls to pharmacies to educate them on AcipHex.
- Used CRM software to place calls and record data.
- Administrator of SharePoint for my office.
- Managed continuously changing patient education detailing information.
Lead Pharmacy Robot Technician
McKesson Automation, Inc., Plantation, FL
07.2005 - 12.2006
- Prepared monthly schedule for myself and two other employees.
- Prepared monthly excel reports on proficiency of robot and sent them to headquarters.
- Managed requests for time off and other employee issues.
- Managed the inventory and distributed duties to other employees.
- Worked at a remote site with little or no supervision.
Pharmacy Technician
K-Mart Pharmacy, Alma, MI
04.2001 - 07.2005
- Communicated daily with doctors and nurses dealing with patient’s medications.
- Communicated daily with customers answering questions and solving their medical and insurance problems.
- Entered prescriptions into the computer and then filled the medication manually.
- Placed drug orders through Cardinal Health and put-up new order each day.
- Effectively trained new employees.
Education
Bachelor of Science in Nursing Degree - Nursing
Aspen University
Phoenix, AZ11-2022
Associate Degree - Nursing
Gillette College
Gillette, WY05-2019
Bachelor of Science Degree - Journalism, Advertising
Central Michigan University
Mt. Pleasant, MI05-2005
Skills
- Patient Safety
- Operational Management
- Quality Improvement
- Staff Development
- Organizational Skills
- Team Leadership
- Performance Improvement
- Teamwork and Collaboration
Certification
- Registered Nurse (RN)-WY, #43928
- BLS, ACLS, PALS, TNCC
Timeline
PACU Surgical Services Manager
Campbell County Health Outpatient Surgery Department, Gillette, WY
12.2024 - Current
PACU Charge Nurse/Clinical Care Supervisor
Campbell County Health Outpatient Surgery Department, Gillette, WY
03.2024 - 12.2024
PRE/POST/PACU Nurse
Campbell County Health Outpatient Surgery Department, Gillette, WY
06.2019 - 03.2024
Office Manager
BKS Environmental Associates, Inc., Gillette, WY
01.2015 - 01.2019
Administrative Assistant II
KLJ, Gillette, WY
09.2008 - 02.2015
Inside Pharmacy Support Representative
Alta Resources, Kalamazoo, MI
08.2007 - 01.2008
Lead Pharmacy Robot Technician
McKesson Automation, Inc., Plantation, FL
07.2005 - 12.2006
Pharmacy Technician
K-Mart Pharmacy, Alma, MI
04.2001 - 07.2005
Associate Degree - Nursing
Gillette College
Bachelor of Science in Nursing Degree - Nursing
Aspen University
Bachelor of Science Degree - Journalism, Advertising
Central Michigan University