Open To Work
Melissa Shelton
Yorktown,VA
Work Preference
Summary
Dynamic professional with a diverse background in retail, food service, and healthcare, showcasing expertise gained through roles at JCPenney, Dick’s Sporting Goods, CarMax, In-N-Out, Starbucks, and an ophthalmology surgery center as a certified ophthalmic assistant. Proven ability to deliver exceptional customer service, thrive in fast-paced environments, and collaborate effectively within teams. Actively seeking a part-time position to leverage a versatile skill set and strong organizational abilities, further refined through managing a household with two children. Committed to contributing positively to team success while ensuring high standards of service and efficiency.
Overview
7
7
years of professional experience
Work History
Bartender
RAF Lakenheath Liberty Club
Lakenheath, United Kingdom
12.2024 - Current
- Crafted and served cocktails, maintaining high standards of quality and presentation.
- Managed bar inventory, ensuring timely restocking and minimizing waste.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Barista
Starbucks
Buckeye, AZ
12.2021 - 04.2022
- Brewed high-quality espresso drinks to meet customer preferences and ensure satisfaction.
- Prepared customers food and beverages according to the recipe and customer customization.
- Maintained cleanliness of workstations and ensured compliance with health and safety regulations.
- Collaborated with team members to streamline workflows, reducing order wait times during busy periods.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Ophthalmic Assistant
Southwestern Eye Center
09.2019 - 03.2021
- Assisted ophthalmologists in conducting comprehensive eye examinations and diagnostic tests.
- Educated patients on pre- and post-operative care procedures to enhance recovery outcomes.
- Maintained accurate patient records and updated electronic health records using EMR systems.
- Monitored inventory levels of ophthalmic supplies, facilitating timely reordering processes.
- Prepared examination rooms and ensured necessary equipment was sterile and ready for use.
- Implemented process improvements that increased efficiency in patient flow management.
- Maintained compliance with HIPAA regulations regarding patient privacy while handling sensitive medical information daily.
- Developed strong rapport with patients, fostering trust and positive relationships that contributed to their overall satisfaction with the clinic.
Education
High School Diploma -
Lake Havasu City High School
Lake Havasu City, AZ05.2014
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Responsible alcohol service
Timeline
Bartender
RAF Lakenheath Liberty Club
12.2024 - Current
Barista
Starbucks
12.2021 - 04.2022
Ophthalmic Assistant
Southwestern Eye Center
09.2019 - 03.2021
High School Diploma -
Lake Havasu City High School