MELISSA SHIPPEN
Eagle Mountain,UT
Summary
Strategic sales and account leader in medical aesthetics with a focus on revenue growth, territory planning, and client retention. Manage large, multi-location partnerships, forecast performance, analyze ROI, and deliver professional education that supports account expansion, stronger partnerships, and consistent business results.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Senior Account Manager & Professional Educator
GLYMED PLUS
Pleasant Grove, u
10.2000 - Current
- Drove 15%+ year-over-year sales growth through account planning, new business acquisition, account expansion, client retention, and consultative selling.
- Supported strategic account management and business development for a $2M+ annual territory across 5,000+ professional skincare and medical aesthetics accounts.
- Managed multi-location partnerships, developing customized growth plans aligned with account goals and market opportunities.
- Negotiated contracts, pricing, and strategic account agreements while balancing client requirements, profitability, and partnership value.
- Prepared sales forecasts, budgets, account plans, and performance goals to guide territory strategy and revenue targets; reviewed account performance and ROI to support data-driven decisions.
- Cultivated relationships with owners, medical professionals, and key decision-makers to drive business growth in professional skincare solutions.
- Partnered across sales, education, marketing, operations, and leadership to execute strategic initiatives, product launches, promotions, and account-growth programs.
- Led training and mentoring for sales representatives and team members through coaching, account strategy, field support, product education, and professional development.
- Conducted over 20 professional training sessions each month for more than 100 professionals and aesthetic students.
- Developed and launched professional certification programs in acne, chemical peels, compromised skin, rosacea, and pigmentation to enhance industry expertise.
Human Resources Trainer
SEARS, ROEBUCK AND CO.
Provo, UT
08.1998 - 10.2020
- Delivered employee training, onboarding, leadership development, and professional development programs to enhance workforce capabilities. Facilitated group training and coaching across multiple functions, partnering with management and human resources to identify training needs and implement targeted employee-development initiatives.
- Delivered new hire training for Sears associates on policies and workplace expectations.
- Facilitated classroom sessions on customer service, attendance, and conduct standards.
- Developed training materials for Sears retail and corporate human resources programs.
- Accumulated three years of experience in training and development.
Education
Some College (No Degree) - Business Management
BYU
Provo, UT10-2026
Skills
- Strategic Account Management
- Business Development
- B2B Sales
- Consultative Selling
- Contract negotiation
- Sales Forecasting
- ROI Analysis
- Budget Management
- Clinical Aesthetic Knowledge
- Executive Relationship Management
- Team leadership
- HubSpot CRM
Personal Information
Title: STRATEGIC ACCOUNT LEADERSHIP | MEDICAL AESTHETICS
Certification
Licensed Master Esthetician - Utah, Laser Certification, Chemical Peel Certification, Microneedling Certification, Dermaplaning Certification, Oncology Esthetics Certification
Timeline
Senior Account Manager & Professional Educator
GLYMED PLUS
10.2000 - Current
Human Resources Trainer
SEARS, ROEBUCK AND CO.
08.1998 - 10.2020
Some College (No Degree) - Business Management
BYU